Help Deliver What Can't Fail At FedEx, our Failsafe team manages some of the most critical and time-sensitive logistics movements in Australia.
From transporting donor organs and life-saving blood products to coordinating urgent government, aviation, healthcare and commercial shipments, you'll play a key role in ensuring mission-critical deliveries reach their destination safely, securely and on time.
This is more than a logistics role.
It's an opportunity to become the trusted coordinator behind complex transport solutions where every minute matters and service failure is not an option.
What Success Looks Like Coordinate and successfully deliver complex, time-critical freight movements across Australia while maintaining exceptional service performance.
Become a trusted point of contact for customers requiring urgent and specialised transport solutions.
Proactively monitor consignments from collection through to final delivery, identifying and resolving potential service risks before they impact outcomes.
Build strong relationships with internal operational teams, contract carriers and suppliers to ensure seamless service execution.
Consistently convert customer enquiries into successful bookings while supporting revenue growth and customer retention.
Ensure all movements comply with FedEx procedures, customer requirements and relevant regulatory standards.
Identify opportunities to improve processes, communication and service delivery within the Failsafe operation.
What You'll Do Manage specialised logistics solutions from enquiry through to successful delivery.
Provide exceptional service and communication to customers, vendors, couriers, depot teams and internal stakeholders.
Coordinate urgent transport requirements and develop bespoke solutions for unique customer needs.
Monitor critical consignments throughout their journey and take immediate action when disruptions occur.




Arrange and manage third-party contract carriers and suppliers as required.
Investigate and resolve service exceptions using sound judgement and problem-solving skills.
Maintain accurate reporting, billing compliance and operational data integrity.
Support customer satisfaction, customer retention and service quality objectives.
Follow established operational procedures while contributing recommendations for continuous improvement.
Assist with escalated or complex movements and support team activities where required.
What You'll Bring We're more interested in your ability to thrive in a fast-paced, high-accountability environment than whether you've held the exact title before.
Experience coordinating transport, logistics, customer service or operational activities.
Strong decision-making and problem-solving capability under pressure.
Excellent communication and stakeholder management skills.
High attention to detail and the ability to manage multiple priorities simultaneously.
Strong planning and organisational skills.
Confidence using Microsoft Office applications including Outlook, Excel and Word.
A proactive mindset with the ability to think creatively when solving customer challenges.
Previous domestic transport, logistics, operations or customer service experience is highly regarded.
Working Pattern Permanent Full time Position This role operates within a 24-hour, 7-day rotating roster , including: Day, afternoon and overnight shifts Weekends Public holidays Flexibility to work across the roster is essential.
What you can expect to get Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.
Whether it's professional courses or on-the-job learning.
Leadership development or technical skills and training.
Tutoring, coaching, or mentoring.
The depth and breadth of learnings are boundless with free in-house training

📌 Special Services Representative Failsafe (Sydney)
🏢 Fedex
📍 Sydney