Casual Veterinary Receptionist
VicVet | Whittlesea, VIC | Casual
Be the friendly face of VicVet.
Hi, we're Josh, Kate, Stef, Brianna and Josie and we're the management team at VicVet.
We're looking for an experienced and enthusiastic Veterinary Receptionist to join our growing team on a casual basis.
Located in Whittlesea, VicVet is a purpose-built veterinary hospital bringing together Primary Care, Emergency and Referral services under one roof.
Open 24/7, we're committed to delivering exceptional patient care while creating a workplace where our people feel valued, supported and empowered to succeed.
As the first point of contact for our clients, you'll play a vital role in creating a positive experience for pets and their owners during some of their most important moments.
Why Join VicVet?
Be Part of Something Exciting
VicVet is continuing to grow and evolve.
As we expand our Emergency & Referral services while maintaining strong Primary Care foundations, you'll have the prospect to be part of a progressive and cooperative hospital that's shaping the future of veterinary care in Melbourne's north.
One Team Approach
Our reception team works closely with veterinarians, nurses and hospital leadership to ensure every patient and client receives exceptional care.
Whether you're helping a worried emergency client, welcoming a puppy for its first vaccination, or coordinating communication between departments, you'll be an important part of the patient journey.
Variety Every Day
No two days are the same at VicVet.
You'll support both our Primary Care and Emergency & Referral teams, giving you exposure to a diverse caseload and a fast-paced environment where you'll constantly learn and grow.
A Supportive Culture
We're proud of the positive workplace culture we're building.
You'll be supported by approachable leaders, experienced colleagues and a team that genuinely enjoys working together.




We believe in treating our clients, patients and each other with kindness, respect and professionalism.
About the Role
As a Casual Veterinary Receptionist, you'll help ensure the smooth day-to-day operation of the hospital by providing outstanding customer service and administrative support.
Responsibilities include:
Greeting clients and patients with warmth and professionalism
Managing incoming phone calls and emails
Booking appointments and coordinating schedules
Processing payments and managing accounts
Handling emergency enquiries and directing cases appropriately
Supporting communication between clients and clinical teams
Maintaining accurate patient records
Assisting with general administrative duties and reception workflow
Working collaboratively with both Primary Care and Emergency & Referral departments
Following cleaning protocols each shift
About You
We're looking for someone who:
Has previous veterinary reception experience (preferred)
Has exceptional customer service and communication skills
Remains calm and compassionate during busy or emotional situations
Is organised, efficient and able to multitask
Enjoys working in a fast-paced environment
Is confident using computer systems and learning new software (if you're already confident using EzyVet, this is advantageous)
Has a positive attitude and enjoys being part of a team
Must be available to work evenings, weekends and public holidays
What We Offer
Competitive hourly rates
Generous staff discounts for your pets
Employee Assistance Program (EAP)
Access to retail, travel, fitness and health discounts
A modern, purpose-built hospital environment
Ongoing training and development opportunities
Exposure to both Primary Care and Emergency & Referral services
Flexible casual shifts
The opportunity to grow with a rapidly expanding veterinary hospital
We hope you enjoy this role and become part of our team.
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