Senior Product Manager — Ai-Driven Customer Support (Melbourne)

Senior Product Manager — Ai-Driven Customer Support (Melbourne)

12 Oct
|
Alinta Energy
|
Melbourne

12 Oct

Alinta Energy

Melbourne

Alinta Energy is seeking a senior digital product leader to own AI-enabled transformation across customer support channels.
You will shape digital products to reduce cost and improve customer experience, and lead and develop two Product Owners across two development teams.
You'll drive a multi-year roadmap for Cost to Serve, IVR, webchat, and self-service, delivering measurable advantages such as improved NPS and faster resolution, while ensuring compliance and frontline adoption.
#J-*****-Ljbffr

📌 Senior Product Manager — Ai-Driven Customer Support (Melbourne)
🏢 Alinta Energy
📍 Melbourne

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