Job Description

We are seeking a Community Services Casual to provide excellent customer service at community facilities and activities, including the Mossman Administration Building, Mossman Pool and Caravan Park, Douglas Libraries and the Port Douglas Markets.

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This position will also provide broad based administrative and operational support services to the Community Services unit.

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Position Objectives

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Duties and responsibilities include but are not limited to:

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- Undertake specified relieving duties of other positions within the Community Services team on an “as required” basis.

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- Provide quality customer service at all times.

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- Assist in reception duties including bookings, cash handling and reconciliation.

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- Provide accurate, prompt, and suitable guidance and support to customers.

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- Ensure all documentation is completed accurately and in a timely manner to ensure effective delivery of service.

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- Ensure all corporate information is captured within Council’s business systems adhering to recordkeeping policies and procedures.

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Full position details, including required qualifications and key responsibilities and duties for the role are outlined in the attached position description.

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About You

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Our ideal candidate will have:

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- Possession of a Working with Children Check (blue card) or ability to obtain prior to commencement of employment.

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- Current Queensland driver’s licence.

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- Working knowledge of the Microsoft Office Suite.

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- Demonstrated experience in a customer service environment.

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- Experience in undertaking administrative activities, including recordkeeping.

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- Good oral and written communication skills.

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- Demonstrated ability to carry out delegated tasks to a high standard delivering timely and accurate outcomes.

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- Ability to work under pressure, effectively managing multiple tasks.

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- Demonstrated ability to use initiative to resolve complex task providing timely and accurate responses.

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What we can offer you

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- A competitive remuneration salary with 12% superannuation.

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- Casual loading will apply.

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- Employee Assistance Program.

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- Employee health and wellbeing initiatives.

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- Ongoing training and development opportunities.

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- Active social club.

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Mossman Administration Building

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Opening Hours: Mon-Fri 8.30am to 4pm

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Port Douglas Community Hall

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📌 Community Services Casual (Townsville)
🏢 Douglas Shire Council
📍 Townsville