Job Description

We are looking for a motivated and customer-focused Sales & Admin Assistant to join our small team at Rev-Bikes in Nunawading. Part time or full time considered, with plenty of flexibility to suit the right candidate.

/n

Rev-Bikes sell & service e Bikes, e Trikes and e Tandems (and a growing range of Adaptive e Bikes), as well as installing low-powered Conversion Kits to electrify existing bicycles. Our customers vary widely, but are often retirees and people with various disabilities.

/n

This is a dynamic, hands-on role combining customer sales, retail support, and administrative duties. You will be the face of the store—helping customers find the right eBikes and accessories, while ensuring smooth day-to-day operations behind the scenes.

/n

If you are energetic, organised, and passionate about delivering great customer experiences, this role may be a great fit for you.

Key Responsibilities /n

/n

- Welcome and assist customers in-store, via phone, and email

/n

- Understand customer needs and recommend suitable bicycles and accessories

/n

- Drive sales through consultative selling and product knowledge

/n

- Handle customer enquiries and follow-ups to ensure satisfaction

/n

- Support after-sales service and customer retention

/n

Administration & Operations /n

/n

- Process sales accurately using POS systems

/n

- Maintain customer records and CRM updates

/n

- Assist with invoicing, quotes, and general admin tasks

/n

- Support store presentation, merchandising, and displays

/n

Stock & Inventory Support /n

/n





- Assist with stock management, tagging, and receiving deliveries

/n

- Support stocktakes and inventory reporting

/n

- Monitor and report low stock levels

/n

Team Support /n

/n

- Work closely with the sales and workshop teams

/n

- Support marketing promotions and in-store campaigns

/n

- Contribute to a positive and high-performing team culture

/n

About You /n

We are looking for someone who is:

/n

/n

- Passionate about bikes & the cycling lifestyle (essential to have at least some experience with bicycles)

/n

- Confident in customer service and/or retail sales

/n

- Clear communicator (excellent English) with a friendly and professional approach

/n

- Highly organised with great attention to detail

/n

- Comfortable using computers, ideally experienced with Xero & Shopify (or happy to learn)

/n

- Sales-driven, with a willingness to learn and grow

/n

- Reliable, mature, proactive, and a robust team player

/n

What We Offer /n

/n

- Supportive and energetic team environment

/n

- On-the-job training and product knowledge development

/n

- Opportunity to grow within the business

/n

- Staff discounts on bikes and accessories

/n

- Performance-based incentives (where applicable)

/n

Key Performance Areas /n

/n

- Sales performance and conversion rates

/n

- Customer satisfaction and service quality

/n

- Accuracy in administration and stock handling

/n

- Contribution to team and store performance

/n

#J-18808-Ljbffr

📌 Sales & Admin Assistant (Melbourne)
🏢 REV Bikes
📍 Melbourne