Job Description

We have an exciting chance for a casual Telephone Operator to join our award winning, vibrant and passionate team at Meriton Suites Surfers Paradise.

About the Role /n

This position plays a critical role in our mission of delivering higher levels of service excellence, creating memorable moments and exceeding every expectation making brand advocates and guests for life.

Your key responsibilities /n

/n

- Answering incoming calls from both in-house and external guests.

/n

- Log and follow up on guests requests with the appropriate departments.

/n

- Direct calls to guest rooms, departments, or key stakeholders of the business.

/n

- Places outgoing calls when required.

/n

- Provides information about hotel services to guests.

/n

- Knows what action to take when an emergency call is required.

/n

- Effectively communicate and liaise with associates on all levels and understanding the importance of team work within hotel operations.

/n

To be successful in this role you will have /n

/n

- Authentic customer service.

/n

- Impeccable grooming and presentation.

/n





- Strong communication and listening skills.

/n

- Ability to work in a team environment and under pressure.

/n

Why Meriton Suites? /n

/n

- Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

/n

- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

/n

- 'Merit Academy' our online training platform to further develop your skills and knowledge

/n

- Paid Parental leave

/n

- Access to Employee Assistance Program (EAP) to provide professional and personal advice

/n

- Friends and Family discounts

/n

- Team activities and social events

/n

- Induction program for all new starters

/n

/n

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.

#J-18808-Ljbffr

📌 Casual Telephone Operator - Surfers Paradise (Gold Coast)
🏢 Meriton Suites
📍 Gold Coast