Job Description

CMBM (Clean, Maintain, Build, Manage) is a well-established Queensland owned and operated Facility Services and Cleaning business , enjoying continued growth throughout the State.

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About the role:

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We are looking for a conscientious, performance-driven Client Services Manager to oversee Cleaning operations at key client sites from Gold Coast to Logan area.

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The role reports to the Operations Manager and drawing on previous successful experience in managing / supervising (preferably gained in the cleaning / facilities sector). The successful applicant will ensure the delivery of high-quality cleaning services to clients, in accordance with agreed scopes of works and will ensure that services delivered consistently meet or exceed client's expectations.

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Key responsibilities include:

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- Quickly establish personal & skilled credibility with client representatives, contractors and front line employed staff.

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- Deliver first rate customer service and ensure client satisfaction.

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- Establish productive working relationships with all stakeholders.

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- Undertake regular and frequent quality inspections and client liaison at client's sites (company branded vehicle provided).

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There will be some stock control and ordering (including cleaning products, equipment, and chemicals) and regular use of a range of administrative and business management software / systems.

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The successful applicant will be able to demonstrate:

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- Be able to quickly establish rapport and build productive working relationships including supervising employed front line staff.

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- Possess highly effective interpersonal, communication, influencing and personal presentation skills.

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- Be competent at identifying issues, analysing and resolving problems.

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- Have a natural flair for organising and prioritising and 'getting the job done'.

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- Be competent using IT systems and new technology e.g. Laptop, Ipad, Iphone, etc.

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- Demonstrate commitment to diversity, safety, continuous improvement and personal development.

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- Possession of a blue card or able to obtain one.

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Why work with us?

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CMBM prides itself on:

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- Offering competitive remuneration package

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- Supporting the continuous learning and professional development of our employees, in turn promoting career progression through the company

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- We celebrate the success of our employees through formal and informal rewards and recognition

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- We have a strong organizational culture which celebrates diversity and encourages passion, innovation, collaboration, accountability, and empowerment.

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What's in it for you?

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- Company mobile phone, laptop and vehicle

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- Flexible start times

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- Motivated and supportive team

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- Great work life balance

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- Calendar of cultural events, monthly BBQs, birthday celebrations

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Previous success in a similar role in a fast paced, complex environment will have prepared you to operate with significant autonomy and hit the ground running. The successful applicant must have a current QLD driver's license to drive company branded vehicle and hold or be eligible to obtain a WWC Blue Card.

A satisfactory recent Police Criminal History Check will be necessary.

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How to apply:

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If you meet the requirements and are excited about the opportunity to join our team, please submit your resume and a cover letter detailing your relevant experience through Seek.

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CMBM Facility Services is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Immediate start available.

📌 Client Services Manager (Gold Coast) (Cairns)
🏢 CMBM FACILITY SERVICES
📍 Cairns