Job Description

Title: Cinema Employee Level 2 Position Overview: /n

A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.

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Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.

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Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team environment on a range of tasks.

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Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.

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Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.

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May be undertaking training as a bio-box operator, subject to routine supervision.

Our Vision /n

is being leaders in creating experiences and properties that escape the ordinary.

Our Purpose /n

is to make the day better for ourselves, each other, our group, our customers, and communities.

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We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals /n

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- Growing revenue above market

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- Maximise assets

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- Business transformation

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Our Values /n

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- Empowerment: We make it happen

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- Possibilities: We evolve and innovate

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- Community: We make the connection

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Cinema Worker Level 2 Key Accountabilities /n

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- General Cinema Duties /n

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- Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.

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- Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.

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- Actively contribute to and participate in all cinema campaigns.

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- Follow Workplace Health and Safety policies and procedures including emergency procedures.

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- Attend and complete all mandatory training sessions as designated by EVT.

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- Assist fellow employees as needed, fostering a cooperative and supportive work workplace.

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- Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.

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- Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.

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- Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.

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- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.

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- Security knowledge and awareness.

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- Queue management and crowd control.

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- Lost property maintenance.

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- Retail Customer Service /n

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- Proficiency in register operation and ticketing systems.

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- Product and service knowledge.

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- Cash preparation and responsibility for own till.

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- Conduct self-audits and ensure financial balance through attention to detail and accuracy.

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- Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.

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- Maintain product stock levels and presentation, in accordance with planograms where applicable.

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- Assist with stock control through accurate stock handling. Support preparation for stocktake as required.

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- RSA qualifications as required.

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- Cinema Attendant /n

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- Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.

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- Presentation and minor maintenance of games machines.

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- Queue management and crowd control including allocated seating management.

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- Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issuesas appropriate to skill and knowledge at this level.

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- Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.

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KPI - Operational Responsibility for Cinema /n

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- NPS results.

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- Achieve a sound level of competence in cash handling.

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- Food and beverage prepared and served to a high standard and in a timely manner.

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- Performs effective suggestive selling and upselling techniques.

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- Accurate handling of stock.

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- Completes service checklists.

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- Effectively manages cinema turnaround times.

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- General level of interest in the role.

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- Willingness to help others.

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- Support of fellow employees.

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Skills and Experience /n

These are the desired skills and experience for this role:

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- Competent in basic Maths and English

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- Competent in cash handling

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Behavioural Capabilities /n

The following are the mindsets and behaviours required for this role:

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- Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.

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- Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.

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- Communication: Displays effective communication with all team members and customers.

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- Decision Making: Ability to make effective decisions.

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- Work Standards: All tasks are completed to the highest standards.

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- Personal Presentation: Maintains personal presentation and grooming.

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- Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.

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📌 Christmas Casual Cinema Worker Level 2 (Brisbane)
🏢 EVT Group
📍 Brisbane