Job Description

Employment Type Permanent Closing Date 31 Dec: 59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest) /n

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description /n

Ready to Make a Difference? Join Our Iconic Team at Telstra!

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At Telstra, we're more than just a leading telecommunications company-we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations.

You won't just be a friendly face in-store-you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

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Opportunities available across these locations:

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Eaton

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Bunbury

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What You'll Be Doing:

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Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.

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Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.

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Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

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Collaborate and Contribute:



Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

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Salary and Benefits:

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Hourly Rate: $33.33 per hour

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Junior rates apply for those under 20 years of age.

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Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.

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Plus 12% Superannuation

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If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan's rules (which we may change from time to time).

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the first 2 months guaranteed while you learn on board.

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Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners .

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Leave Options: Take advantage of 16 weeks of paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability to purchase up to 4 weeks of additional leave .

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Training & Career Growth Opportunities: Access over 17,000 learning programs with Linked In Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.

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Flexibility:



We offer versatile working hours and a supportive approach to parental leave- do it your way!

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Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.

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Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

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I s it You We're Looking For?

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Great Communication Skills: You're a natural at connecting with people and making their day better.

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Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.

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Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.

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Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.

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Resilience and Positivity: You have a can-do attitude, even when things get busy.

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Customer-Facing Experience: Previous experience is a plus but not -bring your enthusiasm and we'll teach you the rest!

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How to Apply:

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Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, Hire Vue , to complete the next step in our assessment process.

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Join Us at Telstra Retail:

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When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

We can't wait to see what you'll bring to our team!

📌 Telstra Retail: Customer Service & Sales Consultant (Expression of Interest) (Albany)
🏢 Telstra
📍 Albany