In Short: A commercially focused analytical position within a major Australian telecommunications business, using customer data, market research and advanced SQL to identify opportunities, evaluate commercial performance and shape business decisions. Candidates will need substantial experience in commercial analysis, customer insights or market research, supported by strong technical skills and sound commercial judgement.

D’Arcy Weil is seeking a Senior Commercial Analyst, Customer & Market Intelligence, to strengthen commercial decision-making across customer strategy, market positioning, product propositions and business growth.

Key Responsibilities

- Analyse large and complex datasets to uncover customer behaviour, market movements, commercial trends and emerging opportunities.
- Develop market and competitor assessments to support strategic planning and strengthen commercial positioning.
- Evaluate customer segments, product propositions and new initiatives to assess their potential value and commercial viability.
- Convert detailed analytical findings into practical recommendations, presenting insights clearly to senior business stakeholders.
- Work closely with product, strategy, research, compliance and commercial teams to identify opportunities, resolve business challenges and support sustainable growth.
- Combine internal customer data with external market intelligence to build a more detailed understanding of customer needs, preferences and commercial opportunities.

This position will suit an experienced analyst who can combine technical expertise with commercial thinking, challenge assumptions and turn complex information into recommendations that influence business outcomes.

About You

- Substantial experience in commercial analytics, customer intelligence, market research or a related analytical discipline.
- Advanced SQL skills, with a strong track record of querying and interpreting large-scale customer datasets.
- Experience integrating information from multiple sources to develop robust, evidence-based insights.




- Strong commercial judgement and the ability to assess the financial and strategic implications of analytical findings.
- Excellent communication and data storytelling skills, with the ability to explain complex analysis in a clear, compelling manner.
- Confidence presenting recommendations, influencing stakeholders and working across multidisciplinary teams.
- Background in telecommunications, subscription services, consumer markets or another data-intensive commercial sector will be highly regarded.
- Relevant tertiary qualifications in business, commerce, economics, analytics, statistics or a comparable field.

The Opportunity

- Work with extensive customer and market datasets within an established Australian telecommunications business.
- Influence commercial decisions through detailed customer analysis, market intelligence and evidence-based recommendations.
- Gain exposure to a broad range of commercial challenges, from customer segmentation and product development to competitor positioning and growth strategy.
- Collaborate with experienced professionals across multiple business functions.
- Access versatile working arrangements, employee telecommunications discounts and opportunities for ongoing professional development.

How to Apply Please submit your CV, highlighting your experience in commercial analysis, customer intelligence or market research. Applications should demonstrate:

- Your experience translating analytical work into measurable commercial outcomes.
- Your proficiency in SQL and the scale, complexity and nature of the datasets you have worked with.
- Examples of insights or recommendations you have developed and communicated to senior stakeholders.

For a confidential discussion, contact:

Ivan Pignataro | Director
D’Arcy Weil
M: 0416 507 856
E: [email protected]

Only candidates with current Australian working rights will be considered. All applications and enquiries will be treated in strict confidence.

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📌 Senior Commercial Analyst, Customer & Market Intelligence | Telco | Melbourne
🏢 First Recruitment International
📍 Melbourne