Looking for a role where your organisational skills, customer service expertise, and ability to connect with people can make a real difference every day?

Lady Gowrie Tasmania is seeking a dynamic and organised Service Support Officer to join our team at Latrobe.

As the friendly face and trusted first point of contact for families, you’ll play an important role in creating positive experiences from a family’s very first enquiry. Working alongside educators and service leaders, you’ll help keep our service running smoothly while supporting children and families to access high-quality education and care.

This is more than an administration role. It’s an opportunity to be part of a purpose-driven organisation where your work has a meaningful impact on children, families, and your local community.

If you’re passionate about customer service, enjoy working in a fast-paced workplace, and take pride in building strong relationships and delivering exceptional support, we’d love to hear from you.

About Us

Lady Gowrie Tasmania is a not-for-profit, community-based organisation providing education and care for children from birth to 12 years of age across Tasmania.

Guided by our commitment to Children First, we strive to provide the highest quality education and care, giving children the best possible start in life while supporting families and communities across the state.

Learn more about us at: www.gowrie-tas.com.au

The role:

As a Service Support Officer, you’ll be an essential part of our Latrobe Long Day Care Service delivering exceptional customer service, managing enrolments and accounts, and supporting service managers, educators and families.

- Permanent Part-Time role

What you’ll be Doing

- Delivering exceptional customer service to families, visitor and community members
- Monitor and answer phone calls & emails which includes responding to queries or referring to the appropriate area
- Supporting enrolments, bookings and waitlists




- Assisting families with Child Care Subsidy (CCS) enquiries and applications
- Process invoices, payments and family statements
- Preparing reports and maintaining accurate records
- Contributing to the continuous improvement of system and processes
- Ensuring Administrative practices remain compliant and efficient

What you’ll bring:

We’re looking for someone who is organised,approachable,proactive and genuinely enjoys helping others.

You’ll bring:

- Pervious experienced in administration, customer service, accounts or a similar support role
- A Professional, friendly and solution focused approach
- Strong interpersonal and relationship-building skills
- Confidence in your IT skills with the ability to learn new systems and intermediate level of expertise with Outlook, Excel and Word.
- Demonstrated professional written and verbal communication style
- Strong attention to details and organisational skills
- Able to manage competing priorities fast-paced environment
- A current Working with Vulnerable People Card (or ability to obtain)

Why Join Lady Gowrie Tasmania?

At Lady Gowrie Tasmania, you’ll be part of an organisation that genuinely makes a difference in the lives of children and families every day.

- A supportive, values-driven culture with wellbeing support
- Opportunities for ongoing career development and learning
- 15% fee discount for team members’ children that attend our services
- ECA learning hub and extensive professional learning programs
- Salary packaging benefits up to $15,900 per annum + up to $2,650 for meals and entertainment.




- Access to discounts on private health insurance and major retailers, plus a 15% discount on education and care fees for your children attending our services.

How to apply:

If you’re ready to bring your administration expertise, customer service skills, and passion for supporting families to a role that truly makes a difference, we’d love to hear from you.

Submit your application, including your resume and a short cover letter outlining your suitability for the role.

Applications close Monday 2 Nov 2026

For further information please contact People and Culture at [email protected]

Lady Gowrie Tasmania is a child safe organisation. We are committed to ensuring the safety, wellbeing and inclusion of all children. Our recruitment and selection processes reflect this commitment. All applicants are subject to child safety screening, including reference checks and verification of Working with Vulnerable People Registration, before employment can commence.

Our Commitment to Child Safety & Inclusion:

Lady Gowrie Tasmania is a child safe organisation. We are committed to ensuring the safety, wellbeing and inclusion of all children. Our recruitment and selection processes reflect this commitment. All applicants are subject to child safety screening, including interviews, reference checks and verification of Working with Vulnerable People Registration, before employment can commence.

LGT strives to provide a safe and inclusive environment across our services, programs and workplaces, where diversity in all its forms, including strengths, cultural background, identity and abilities are recognised and celebrated.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, members of the LGBTIQA+ community, and anyone who shares our values and passion for supporting children, families, and communities.

📌 Service Support Officer (Latrobe City)
🏢 Lady Gowrie Tasmania
📍 Latrobe City