An established MSP with more than 25 years in the market combines IT support, cybersecurity, compliance and cyber insurance into a single service. They’re looking for an experienced Service Desk Manager to lead their engineering team.

You’ll lead six engineers across ANZ and parts of Asia, and the team will grow. It’s a fully remote role that combines people leadership with hands-on technical work.

What you’ll do

- Lead, coach and develop a team of 6 engineers through 1:1s, team meetings and ongoing coaching, and help grow the team as the business expands
- Act as the primary escalation point for customers, engineers and vendors
- Partner with the Delivery Manager to keep ticket volume on track
- Steer vulnerability management across client environments
- Represent the technical function in executive and vCIO meetings




- Help set technical direction and standards for the team

Position requirements

- Proven experience managing or leading a technical service or helpdesk team
- Strong hands-on experience across the Microsoft stack, including Microsoft 365 and Azure
- Solid networking and security knowledge
- Confidence managing escalations with customers, engineers and vendors
- Excellent communication and organisational skills
- Experience working within the EOS framework is highly regarded

What’s on offer

- Fully remote work
- A growing team you’ll help shape
- A real say in technical direction and standards

If you’re interested in this chance, apply by clicking the link below.

📌 Service Desk Manager (Melbourne)
🏢 Eagna Consulting
📍 Melbourne