Is this the role for you?
What you'll be doing (key responsibilities) · Deliver high-quality pre- and post-sales support via logged Service Orders · Complete in office and remote hardware and software installations · Provide end-user training on hardware and software solutions · Troubleshoot and diagnose software issues logged via Service Orders · Complete field service calls to achieve service objectives and customer satisfaction · Communicate faults and solutions professionally, advising customers on all aspects of the service call · Follow processes for chargeable service calls outside of contracted offerings · Document customer site workflow changes made outside the original project scope · Accurately account for spare parts and consumables by following all processes To be successful in this role This role will suit someone with robust technical aptitude and a customer-first mindset.
You'll also have:



· Experience resolving technical network situations (desirable) · A current driver's licence and willingness to obtain a WWCC · Confidence working independently on customer sites · A strong client focus · A professional, solutions-oriented attitude · Proactive identification and management of potential technical or safety issues · Experience in digital print/copy, industrial print environments or other electromechanical repair industries (highly regarded) To be successful in this role: What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success.
We offer a range of advantages including: Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type Permanent

📌 Production Technician Sydney
🏢 Ricoh Imaging Europe
📍 Sydney