Hybrid Forecasting & Scheduling Lead, Contact Centre Ops Sydney (Australia)

Hybrid Forecasting & Scheduling Lead, Contact Centre Ops Sydney (Australia)

12 Oct
|
Pepper Money
|
Australia

12 Oct

Pepper Money

Australia

Job Description
Pepper Money is seeking a Workforce Planning Analyst to support the contact centre through forecasting, scheduling, real-time management, and reporting. The role is an all‐rounder, balancing business needs with employee preferences while ensuring regulatory compliance.
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You will partner with stakeholders to incorporate campaigns and product launches into forecasts, design effective schedules, and monitor performance to drive improvements across the forecasting, scheduling, and reporting processes.
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📌 Hybrid Forecasting & Scheduling Lead, Contact Centre Ops Sydney (Australia)
🏢 Pepper Money
📍 Australia

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