Ccaas Support Engineer: Genesys Cloud & Amazon Connect Melbourne (Australia)

Ccaas Support Engineer: Genesys Cloud & Amazon Connect Melbourne (Australia)

12 Oct
|
Concentrix Catalyst
|
Australia

12 Oct

Concentrix Catalyst

Australia

Job Description
Concentrix Catalyst Pty Ltd. is seeking a skilled CCaaS Support Engineer with hands-on experience in Genesys Cloud and Amazon Connect.
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You will deliver Level 1–2 support, manage IVR configurations, call routing, and incident handling to ensure high availability and customer satisfaction. The role emphasizes proactive problem solving, collaboration with cross-functional teams, and ongoing documentation to support knowledge sharing.
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📌 Ccaas Support Engineer: Genesys Cloud & Amazon Connect Melbourne (Australia)
🏢 Concentrix Catalyst
📍 Australia

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