URGENT HIRE: Customer Service Officer | Revesby | 3 Days a Week

About Birch & Waite

At Birch & Waite, we don't just make chef-quality sauces, dressings, mayonnaise and desserts. We create products that help Australians make everyday meals extraordinary. We're a close-knit, hands-on team that cares about quality, both in our products and in the service we give our customers.

The opportunity

We're looking for a Customer Service Officer to join our team on site, starting ASAP and running until January. Reporting to the Customer Service & Supply Manager, you'll play a key role in keeping our customers happy and our orders moving. If you're organised, detail-focused and enjoy working with customers, we'd love to hear from you.

The role at a glance

- 3 days a week: Tuesday, Wednesday and Thursday
- 7:00am to 3:00pm
- On site in Revesby (this role isn't remote or hybrid)
- Casual, through to January
- Reports to the Customer Service & Supply Manager

What you'll be doing

- Being the go-to contact for customers, making sure every enquiry is handled quickly and accurately Processing purchase orders and doing accurate data entry across our systems




- Working with suppliers and teams across the business to keep orders on track
- Supporting reporting and keeping our data clean and reliable

What you'll bring

- A robust customer service background and a customer-first attitude
- Excellent attention to detail, because accuracy matters here
- Confidence with systems, processes and Excel
- Clear, professional written and spoken English, with customers and internal teams alike
- A "systems mindset": you like to understand how things work and how to make them work better

University students welcome!

If you're studying, you'll need:

- Some customer service experience and an understanding of what good customer service looks like
- To be a quick learner who thrives in a fast-paced environment
- To commit to the same 3 days every week (Tue, Wed, Thu) until January

This is a great opportunity for someone with customer service experience to broaden their scope. You'll work closely with the wider team, including Operations and externally with our suppliers.

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📌 Customer Service Officer (Sydney)
🏢 Birch & Waite Foods
📍 Sydney