Service Enablement Lead — CX & Workforce Optimisation (Sydney)

Service Enablement Lead — CX & Workforce Optimisation (Sydney)

13 Oct
|
Careers at Council
|
Sydney

13 Oct

Careers at Council

Sydney

Inner West Council in Sydney is seeking a Service Enablement Lead to empower our Customer Experience teams. You will oversee workforce planning, scheduling, training, quality assurance and service improvement, ensuring staff have tools, knowledge and support to deliver outstanding service daily.

You will collaborate with leaders and frontline teams to create a versatile, highly capable workforce, optimise resources across channels and continuously enhance the customer experience.

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📌 Service Enablement Lead — CX & Workforce Optimisation (Sydney)
🏢 Careers at Council
📍 Sydney

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