This role is responsible for providing frontline ICT support across the organisation, ensuring end users receive high-quality technical assistance for desktop, laptop, mobile and tablet devices.

Key Responsibilities

- Provide support for desktops, laptops, mobile phones, tablets and related peripherals.
- Troubleshoot and elevate hardware and software issues to internal teams and external vendors.
- Manage and update IT service desk tickets in line with ITIL best practices.
- Assist with user account security and system access management.
- Monitor and respond to cybersecurity incidents reported by users.
- Liaise with third-party technology suppliers and service providers.

Essential Experience & Skills

- Experience working in an IT support or service desk environment.
- Robust customer service and stakeholder engagement skills.




- Experience supporting Microsoft Windows desktop and server operating systems.
- Strong troubleshooting and problem-solving capability.
- Ability to work independently, prioritise workloads and manage competing demands.
- Effective written and verbal communication skills.

Qualifications Desirable

- Diploma of Information Technology.

Ideal Candidate

The successful candidate will be a customer-focused IT professional with strong technical support experience, excellent problem-solving skills.. They will have hands‑on experience supporting Microsoft environments and endpoint devices while maintaining a proactive approach to service delivery and continuous improvement.

#J-18808-Ljbffr

📌 ICT Operations Officer (Mackay Regional)
🏢 Public Sector People
📍 Mackay Regional