Apprenticeship Support Australia (ASA) is seeking a Full-Time Wellbeing Support Officer (WSO) to join our team on a 12-month fixed term contract , based from our Parramatta office .

In this role, you'll support apprentices and trainees throughout their apprenticeship journey by identifying barriers to success and connecting them with the right support services.

This is a virtual-first role, with support delivered primarily via Microsoft Teams, FaceTime, WhatsApp Video and phone. You'll work in a cooperative hybrid workplace, typically 2-3 days per week in the office and the remainder from home following onboarding and training.

Our Parramatta office is conveniently located close to major train, metro and bus services.

Key Responsibilities

Conduct Progress Contact Visits via video conferencing and phone.

Identify issues that may affect apprenticeship or traineeship completion.

Connect apprentices, trainees and employers with appropriate support services.

Complete compliance-related spot checks for Key Apprenticeship Program participants.

Assist customers with systems, paperwork and administrative requirements.

Maintain accurate records, reports and data entry.

Identify and share business development opportunities.

About You





This role would suit someone with experience in customer service, retail, hospitality, call centres, sales or stakeholder engagement who is looking to build a rewarding corporate career.

You'll bring:

Strong customer service and relationship-building skills.

Excellent verbal and written communication.

Sound administration and computer skills.

Strong organisation and time management.

High attention to detail.

A current Australian Driver's Licence (required due to potential future government contract requirements that may involve face-to-face appointments).

About Apprenticeship Support Australia

ASA delivers Australian Government Apprenticeship Support Services as an Apprentice Connect Australia Provider. With over 78 years of combined experience, we support apprentices, trainees and employers across NSW, Queensland, Victoria, Tasmania, South Australia and Western Australia.

At Business NSW, we value diversity and inclusion and encourage applications from people of all backgrounds.

Pre-employment checks including criminal history, references, working rights and qualification verification will apply.

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📌 Wellbeing Support Officer (Parramatta)
🏢 Business NSW
📍 Parramatta