Global Account Director MSP x 3 Available

Reports to

Director, Global MSP

Role Type

Full-Time

Location

CEMA

About Us

Founded in 2011 and based in Melbourne, Australia, PingCo is a pioneering technology leader transforming telecommunications with TCAP , a groundbreaking, fully automated cloud calling platform. We partner with global telecom providers, streamlining operations, cutting deployment times, and boosting revenue through zero-touch automation and scalable solutions. As a Microsoft Certified Accelerator Partner, we integrate Operator Connect and Microsoft Teams, empowering carriers to innovate and deliver exceptional customer experiences. At PingCo , we’re a dynamic, collaborative team shaping the future of voice in a fast-evolving digital world.

The Opportunity

Global Account Director will grow PingCo’s managed service provider channel across a dedicated market. The role will identify priority partners, develop a focused pipeline and convert consolidation, automation and voice service needs into commercial opportunities for PingCo.

This is a senior individual contributor role requiring strong market knowledge, disciplined pipeline development and the confidence to lead opportunities from first contact through to commercial agreement.

Key Responsibilities

- Develop and execute a focused regional territory plan for the MSP channel.
- Identify and qualify managed service providers that align with PingCo’s platform capabilities and commercial model.
- Build relationships with senior commercial, technical and operational stakeholders within prospective partners.
- Create a strong pipeline through targeted outreach, industry relationships, referrals and relevant events.
- Lead commercial discovery and coordinate technical discovery, workshops and demonstrations with Solution Engineering.
- Explain how PingCo can help MSPs consolidate suppliers, automate service delivery and improve scale.
- Develop proposals and business cases that reflect partner requirements,



commercial value and implementation considerations.
- Lead negotiations and progress opportunities through contract and transition into implementation planning.
- Maintain accurate opportunity records, forecasts and next steps within the CRM.
- Coordinate with the SVP, Western Europe and UK where accounts or opportunities overlap with the Tier 1 carrier market.
- Provide the Director, Global MSP Division with clear reporting on pipeline health, market feedback and support required.
- Share competitor intelligence and partner feedback with Product, Solution Engineering and the wider commercial team.
- Represent PingCo at relevant MSP and telecommunications events.
- Contribute to repeatable MSP sales materials, case studies and partner onboarding practices.
- Undertake any other duties reasonably required by the Company from time to time.

The Opportunity

- Strong business development experience within telecommunications, managed services, voice, UCaaS, SaaS or a related technology market.
- Experience selling to or partnering with managed service providers across CEMEA, APAC or both.
- An established network in relevant partner or service provider markets.
- Demonstrated ability to create pipeline and win current business across multiple countries.
- Understanding of MSP commercial models and the operational challenges created by fragmented voice services and suppliers.
- Ability to lead commercial discovery and work effectively with technical specialists during solution development.
- Strong negotiation, presentation and relationship management skills.
- Disciplined CRM, pipeline management and forecasting practices.
- High autonomy, sound judgement and the ability to prioritise a broad territory.
- Excellent written and verbal English, with additional relevant language capability highly regarded.
- Willingness to travel across the territory as required.

Key Company Expectations

- Showcases professionalism and consistently produces high-quality work on or ahead of time
- Takes initiative, is a positive team member and exhibits strong communications skills

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📌 Global Account Director [CEMEA] (Melbourne)
🏢 Pingco Pty
📍 Melbourne