- Account Manager — Operators & Creators

Product: Raise Engine Engagement: Independent contractor, full-time equivalent, remote

Reports to: COO

Works alongside: Games Integration, QA, finance, media

WHY THIS ROLE EXISTS

Raise Engine runs a dual funnel: game creators on one side, casino operators on the other. Signing them is not the win — activating them is. A creator who never ships and an operator who never launches generate zero revenue for anyone.

This role owns activation, revenue retention, and the commercial relationship on both sides of the funnel.

WHAT YOU'LL OWN

- Operator accounts. From signed contract to live and transacting: onboarding package, credentials, integration coordination with engineering, launch scheduling, and lobby placement. The objective is Raise games on the highest row of the lobby, not buried in a sub-category.
- Creator accounts. Guide game creators and studios from signup through submission, review, and go-live. Unblock the ones who stall — and know which stalls are worth your time.
- Funnel discipline. Maintain the pipeline as a single source of truth: stage, owner, blocker, next action, date. Report weekly on signup-to-live velocity and where the funnel leaks.
- Revenue operations. Operator invoicing and bill collection, creator royalty payouts, dispute resolution, and reconciliation with finance. Chase what is owed without damaging the relationship.
- Expansion. Grow live accounts: more games placed, better lobby positioning, promotional participation, and cross-sell into additional operator brands.
- Voice of the customer. Route recurring friction back into product with evidence.



If ten operators ask the same question, that is a documentation or tooling defect, not ten conversations.
- Escalation. Own the incident-facing relationship when something breaks. Operators forgive failures; they do not forgive silence.

WHAT WE NEED

- 3+ years account management, customer success, or partner management in B2B — iGaming, SaaS, payments, or gaming infrastructure.
- Commercially sharp. You understand GGR, revenue share, invoicing cycles, and how an operator actually makes money.
- Technically literate enough to hold a credible conversation about API integration, credentials, and go-live steps without escalating every question.
- Organised to the point of being irritating about it. Nothing falls through.
- Excellent written English across Slack, Telegram, and email — these are our channels.

STRONG ADVANTAGE

- Existing relationships with casino operators, aggregators, or game studios.
- iGaming domain knowledge: lobby mechanics, provider economics, licensing constraints by jurisdiction.
- Crypto-native comfort — our operator base transacts on-chain.
- Experience running onboarding as a repeatable system rather than a series of favours.

SUCCESS CRITERIA

- 30 days — Full pipeline audited and current on both funnels. Onboarding package standardised and issued to every current account.
- 60 days — Operators live and transacting. Invoicing and royalty payout process running on a fixed monthly cycle with zero disputes outstanding beyond 14 days.
- 90 days — Documented account plan for every Tier-1 operator, with signup-to-live conversion and aged receivables tracked to target.

📌 Account Manager (Operators & Creators) (Australia)
🏢 RAISE ENGINE
📍 Australia