Join a Trusted Local Healthcare Business

Are you an organised and customer-focused professional who enjoys helping people? White Cross Healthcare Solutions is seeking an enthusiastic Administration & Customer Service Officer to join our supportive and growing team in South Geelong.

This is an excellent opportunity to combine your administration expertise and customer service skills in a rewarding healthcare environment where your work makes a genuine difference in the community.

About Us

White Cross Healthcare Solutions is a locally owned and operated healthcare business with more than 20 years of experience servicing Geelong and surrounding regions. We provide rehabilitation, mobility, home healthcare, and aged care equipment to individuals, healthcare providers, hospitals, and aged care facilities.

Operating from our modern South Geelong showroom, we pride ourselves on delivering outstanding service and practical solutions that improve quality of life.

About the Role

As the first point of contact for many of our customers, you will play a key role in creating a positive and professional experience across phone, email, and face-to-face interactions.

Working closely with our Customer Solutions team, you will support daily operations by providing administrative assistance, managing enquiries, and ensuring customer needs are met efficiently and accurately.

Key Responsibilities

- Provide exceptional customer service via phone, email, and in person.
- Respond to incoming enquiries and direct them appropriately.
- Perform a range of administration and office support tasks.
- Process documentation accurately and within required timeframes.
- Assist customers visiting our retail showroom.
- Support the Customer Solutions team in achieving operational goals.




- Liaise with internal departments to ensure customer requirements are met.
- Build and maintain positive relationships with customers, suppliers, and stakeholders.
- Contribute to a cooperative and professional workplace culture.

About You To be successful in this role, you will have:

- Previous administration experience (minimum 1 year preferred).
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication abilities.
- Proficiency with Microsoft 365 and general computer systems.
- Outstanding organisational and time management skills.
- The ability to multitask and prioritise effectively in a busy environment.
- A proactive, positive, and solution-focused attitude.
- The ability to work both independently and as part of a team.

Requirements

- Availability to participate in a Saturday roster (9:00am - 12:00pm).
- Current COVID-19 vaccination certificate (minimum two vaccinations).
- Full working rights within Australia.
- Ability to work on-site at our South Geelong location.

Why Join White Cross Healthcare Solutions?

- Be part of a respected and growing local healthcare organisation.
- Work in modern facilities with a supportive team environment.
- Enjoy a varied role with opportunities to develop your skills.
- Make a meaningful contribution to improving customers' quality of life.
- Join a business that values professionalism, teamwork, and exceptional customer service.

Apply Now If you are passionate about helping people, delivering outstanding customer service, and contributing to a positive team culture, we would love to hear from you.

Apply today and become part of the White Cross Healthcare Solutions team.

Pay: From $36.50 per hour

Expected hours: No less than 20.0 per week

Work Location: In person

📌 Administration/Customer Service Officer (Geelong)
🏢 White Cross Healthcare Solutions
📍 Geelong