IronMerge People are looking to appoint an experienced Administration Supervisor to join our client’ (National Travel Business) team based in their modern offices located in East Perth.

The Role

Principle Accountability To support the General Manager - Sales in the ongoing management of the administrative function of the company.

Major Responsibilities

Corporate Office

- Provide administration support to all staff as required
- Manage incoming calls, Administration inbox and other general office duties
- To be responsible for the office building and its maintenance
- To be responsible for duty travel bookings
- Maintain Corporate Office merchandise and stationery supplies
- Ensure that the office environment is tidy and presentable at all times
- Manage safety procedures within the office environment
- Coordinate and initiate ad-hoc projects as required
- Promote a positive and engaging office culture

Communication • Manage and maintain the internal telephone systems

- Coordinate and distribute member communications
- Advise preferred suppliers of changes to the membership

Senior Management Group Support

- Create presentations for meetings and industry events
- Oversee persona mapping and other business initiatives

Human Resources

- Coordinate recruitment activity including advertising and candidate liaison
- Set up for new staff
- Maintain the Employee Handbook and staff policies
- Manage staff meetings and events

Information Technology

- Ensure that all systems,



servers and office equipment are functional and data is backed up
- Provide IT support to all staff
- Update internal databases and website

Member Services

- Handle member enquiries
- Process membership updates
- Onboard recent members
- To be responsible for maintaining member 1300 number allocations
- Manage Preferred Supplier Directory and other TC Hub content as required

Training

- Manage company training programs
- Provide support and required training for staff on business systems

Finance Team Support

- Debtors follow up

Events

- To assist the company with administration support of the Travellers Choice Conference, Member Meetings and other events as required.

Skills/Experience Required • High level of computer knowledge in particular office management of Microsoft Office applications including Outlook, Teams (including Planners), Word, Excel, Power BI, OneDrive, SharePoint and PowerPoint

- Excellent written, verbal and communication skills
- Exceptional organisational skills and attention to detail
- Strong customer service and interpersonal skills
- Ability to work autonomously or effectively in a small team

Applicants wishing to apply must be legally entitled to work in Australia without restriction and be currently residing in Perth.

Those wishing to discuss this opportunity in confidence and more detail are invited to call Dave Hinton on [0424 892 380](tel:0424 892 380).

📌 Administration Supervisor (Perth)
🏢 IronMerge
📍 Perth