About the role

This is a dynamic, hands-on role combining customer service, sales, and operational coordination within the airline cargo industry. You will play a key role in supporting the commercial function while ensuring seamless day-to-day service delivery to customers and airline principle.

Key responsibilities

- Provide day-to-day customer service support to freight forwarders and key clients
- Support the sales team with quotations, rate checks, and booking coordination
- Process bookings and ensure all documentation is completed accurately and on time
- Act as a key liaison between customers, airline partners, and ground handling agents (GHA)
- Monitor shipments and proactively manage service issues & exceptions
- Maintain strong client relationships to support retention and business growth
- Assist in identifying opportunities to support revenue and volume growth
- Ensure all systems, reports, and communications are updated accurately

About you

- Experience in customer service, sales support, or logistics (2–4 years preferred)
- Experience in air cargo, freight forwarding, or airline environment is highly regarded
- Strong communication and stakeholder management skills
- High attention to detail and ability to work under pressure
- Proficient in Microsoft Office (Excel, Outlook, etc.)



& AI tools
- Ability to work in a fast-paced, time-sensitive environment
- Full working rights in Australia
- Passionate about aviation, logistics, or international trade
- Customer-focused with a strong sense of ownership and accountability
- Positive, proactive, and solution-oriented

About us MCH Aviation Holding Australia is a leading air cargo solutions provider and General Sales Agent (GSA), representing multiple international airlines across Australia and global markets. We work closely with freight forwarders, airline partners, and ground handling agents to deliver efficient, reliable, and commercially driven cargo solutions.

Benefits

- Opportunity to build a long-term career in the global airline cargo industry
- Exposure to leading an international cargo airline and global markets
- Supportive team environment with hands-on training and mentorship
- Overseas training and development opportunities (subject to performance and business requirements)
- Career progression into sales, key account management, or operations leadership
- Industry networking and career development opportunities
- Yearly Performance bonus (Subject to Performance Review)

📌 Airline Cargo Sales & Customer Service Executive (Tullamarine)
🏢 MCH Aviation Holding Australia
📍 Tullamarine