Coordinate self-managed aged care services and client outcomesAre you passionate about helping older people remain independent, connected, and in control of their care? We are seeking a compassionate, organised and client-focused Self-Managed & Community Care Partner to join a growing Support at Home team.This is a unique opportunity to combine client relationship management, care coordination, community engagement and operational support in a role where no two days are the same. You'll work closely with clients, families, clinicians and care partners to deliver high-quality, person-centred services that enable clients to achieve their goals and maximise the value of their Support at Home funding.
Your new role
As the Self-Managed & Community Care Partner, you will be the key point of contact for self-managed clients while also supporting prospective clients and referral partners throughout their care journey.You will build meaningful relationships, coordinate services, monitor budgets, ensure compliance requirements are met, and help deliver a seamless and positive experience for older Australians and their families.
Key Responsibilities
Self-Managed Client Coordination
- Manage onboarding, assessments, care planning and regular client reviews
- Develop and maintain personalised, goal-focused care plans
- Support clients to understand and effectively manage their Support at Home budgets
- Review invoices and manage self-management platform activities
- Ensure services align with program guidelines, care plans and approved budgets
- Monitor supplier compliance and documentation requirements
- Coordinate Assistive Technology and Home Modifications (AT-HM) supports
- Liaise with clinical teams regarding higher-needs and clinical care requirements
- Maintain accurate records and documentation within AlayaCare
- Ensure service delivery remains compliant with Support at Home requirements and organisational standards
Community & Client Engagement
- Respond to enquiries from prospective clients, families and referral sources
- Conduct meaningful conversations to understand individual circumstances, goals and support needs
- Explain available services and care options
- Coordinate referrals and onboarding pathways
- Develop strong relationships with community stakeholders and referral partners
- Provide responsive support and information to clients and families
- Maintain accurate records of all client interactions
Team & Operational Support
- Participate in team meetings and care partner forums
- Assist with reporting and preparation of operational information
- Support training and education initiatives for care teams
- Contribute to continuous improvement activities
- Work collaboratively across the broader Support at Home team
What you'll need to succeed
- Experience in Support at Home, Home Care Packages, community aged care or a similar setting
- Strong understanding of person-centred and goal-based care planning
- Experience managing client assessments, care plans and budgets
- Knowledge of Support at Home funding and service guidelines
- Excellent communication and stakeholder engagement skills
- Strong organisational and time-management abilities
- High attention to detail when managing records, budgets and invoices
- Ability to work across multiple systems and priorities simultaneously
- Collaborative approach and ability to work effectively with multidisciplinary teams
- Certificate IV in Individual Support or a related qualification
- Current Police Check and/or NDIS Worker Screening Clearance
- Current First Aid and CPR certification (or willingness to obtain)
- Experience using AlayaCare or a similar care management platform will be highly regarded
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#3022943
📌 Community Care Partner (Sydney)
🏢 Hays
📍 Sydney