About us

NAWMA (Northern Adelaide Waste Management Authority) isn’t just trucks and bins. We’re a purpose-driven, innovative organisation delivering waste and recycling services for over 120,000 homes, running award-winning facilities, and partnering with our community and stakeholders to build a cleaner future.

The Opportunity

NAWMA is seeking multiple casual pool Customer Experience Officers – Gatehouse to join our dedicated and collaborative Corporate Services team, where team members are passionate about their work and committed to supporting each other.

This Gatehouse position will be based across NAWMA’s two Resource Recovery Sites located at Edinburgh North and Pooraka. We are seeking to appoint multiple casual pool employees who will work across both sites on a casual roster. These roles will include weekday and weekend shifts and will provide coverage for permanent staff during periods of annual leave and personal leave.

In this role, you will provide positive customer experiences at Resource Recovery Centres through phone and face-to-face interactions. Responsibilities include assisting customers, processing payments, monitoring the weighbridge, maintaining accurate records, and generating reports. You will also support service bookings, assist with administrative tasks, and contribute to continuous improvement initiatives within the team and organisation.

What You’ll Do

- Provide a positive and engaging customer experience over the phone, face to face or online.
- Welcome and support customers on arrival at the Resource Recovery Centre.
- Oversee weighbridge operations to ensure accurate and efficient performance.




- Deliver a wide range of administrative activities
- Check daily reports for each site and address any minor errors
- Monitor weighbridge transactions
- Undertake daily reconciliation of transactions
- Assist the Customer Experience team with the booking of hard waste collections
- Engage proactively with visitors and external contractors to identify improvement opportunities and promote education initiatives.

Why Join Us?

- Comprehensive on-the-job training provided
- Opportunity to contribute to a collaborative team environment that values growth, innovation, and continuous improvement
- Access to an Employee Assistance Program (EAP) and free onsite parking
- Ongoing training and career development opportunities
- The opportunity to contribute to positive environmental outcomes within the community
- Flexible casual employment arrangements to support work–life balance

About You We are seeking multiple candidates who demonstrate strong customer service capability, excellent communication skills, and a genuine commitment to delivering a great customer experience. The successful applicants will be confident working both independently and collaboratively within a team environment.



Flexibility and the capacity to accept shifts at short notice are also essential requirements of the role.

- Solid experience in a customer experience/manufacturing environment primarily focused on delivering face to face service to visitors and/or contractors.
- Demonstrated ability to accurately use EFTPOS or to process online payments.
- Ability to independently assess vehicle loads using sound judgement and initiative
- Basic knowledge and the ability to use desktop applications such as the Microsoft Office suite (eg Excel, Word, Outlook, etc).
- Exceptional communication skills, including the ability to listen and provide clear and concise instructions to visitors and/or contracts face to face or by telephone.
- Demonstrated patience, tact and empathy when engaging with members of the community from diverse cultural backgrounds, ensuring a positive customer experience irrespective of the outcome
- Demonstrated ability to work under pressure to ensure timeframes are met.
- Sound problem solving skills through referencing the organisation’s policies and processes.

Ready to Join Us? Applications must include a resume and a cover letter no more than one (1) page outlining how their knowledge, skills and experience will contribute to their success in this position. Applicants who do not attach a cover letter may not be considered.

All applications must be submitted via Seek and will be reviewed as they are submitted.

For any questions, or a copy of the Position Description, please contact Lillian Foote (Human Resource Coordinator) via email at [email protected].

📌 Customer Experience Officer - Gatehouse (Edinburgh)
🏢 Northern Adelaide Waste Management Authority
📍 Edinburgh