An exciting opportunity has become available for a Customer Service Consultant for a growing automotive organisation. As the primary point of contact, you'll guide customers throughout their repair journey, providing regular updates, coordinating with key stakeholders, and ensuring a smooth and positive experience from start to finish.

Offering a stable Monday to Friday schedule, this full-time role operates between 8am and 5pm, providing a great work-life balance with no weekend work required.

About the Opportunity In this role, you'll play a key part in maintaining strong customer relationships while working closely with internal teams and external partners to ensure a seamless process and exceptional outcomes.

This is an excellent prospect for someone with a background in customer service, claims, contact centres, administration, retail banking, hospitality, automotive, insurance, or other client-facing environments who is looking to join a growing organisation with genuine career development opportunities.

Key Responsibilities

- Act as the primary point of contact for customers throughout their journey
- Provide exceptional customer service via phone, email and face-to-face interactions
- Manage enquiries and resolve customer concerns in a professional and empathetic manner




- Coordinate with internal departments to ensure a smooth customer experience
- Liaise with insurers and other stakeholders as required
- Manage bookings, appointments and scheduling requirements
- Maintain accurate customer records and update systems accordingly
- Proactively communicate updates and ensure customers remain informed at every stage

About You

You'll ideally have

- Experience within automotive, insurance, claims, repairs, dealerships or related industries highly regarded
- Experience managing customer bookings or service appointments
- Previous experience in a customer service, client service, administration or customer-facing role
- Outstanding communication and interpersonal skills
- A customer-first mindset and a genuine desire to help people
- Strong organisational skills with the ability to multitask and prioritise effectively
- Confidence working across multiple systems and learning new technology
- High attention to detail and strong administrative skills

Apply Now If you're a customer-focused professional who enjoys building relationships, solving problems, and making a positive impact on every interaction, we'd love to hear from you.

Apply today or contact Angela at MARS Recruitment for a confidential discussion.

Please note only successful applicants will be contacted.

📌 Customer Service Consultant - Automotive Services (Sydney)
🏢 Mars Recruitment
📍 Sydney