Inner West / Surrounding Suburbs Full-Time 9 Months Temp to Perm

We're partnering with a well-established Australian business within the food manufacturing sector to recruit an experienced Customer Service Representative.

This role sits within a busy, high-performing customer service team and is focused on delivering a consistently positive customer experience across a diverse customer base. You'll manage customer orders, resolve issues, and work closely with internal teams to ensure service expectations and business outcomes are met.

Key Responsibilities:

- Deliver exceptional customer service via phone and email
- Accurate order entry and management of call lists, cases, and incoming calls
- Process pricing and credit requests in line with service KPIs
- Log, action, follow up, and close customer complaints and OFIs within required timeframes
- Complete new account setups across internal systems
- Proactively communicate customer requirements and constraints to internal teams
- Escalate issues appropriately to ensure customer expectations are managed
- Partner closely with warehousing, planning, sales, credit, and quality teams




- Participate in call coaching to continuously improve customer experience
- Model safe working practices and complete required training modules

About you:

- Previous experience in a customer service, order processing, or similar role
- Comfortable working in a fast-paced, high-volume environment
- Strong problem-solving skills and confidence handling customer issues
- Clear and professional communication skills
- Proactive, organised, and able to take initiative
- Team-oriented with a strong customer-first mindset
- Experience with ERP or CRM systems (SAP and/or Salesforce highly regarded)

On Offer:

- Secure full-time opportunity within a stable national business
- Supportive, collaborative team environment
- Structured processes with explicit KPIs
- Opportunity to build long-term career progression

Apply Now:

If you're a customer-focused professional who enjoys pace, ownership, and working across multiple stakeholders, we'd love to hear from you.

📌 Customer Service Officer (New South Wales)
🏢 Norwest Recruitment
📍 New South Wales