What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network.

Fox Factory Holding

Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun workplace where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Responsibilities:

Customer service enquiries from bicycle shops across Australia

Internal sales order processing for email, telephone, website and B2B customer orders

Working as a partner with the FOX brand managers, bike shop staff, interstate sales agents and B2C customers

Develop strong relationships with dealer accounts to encourage sales growth and solidify solid brand perception

Attract potential customers by answering product and service questions; suggesting information about other products and services in a professional and positive manner





Respond effectively to customer and dealer inquiries to ensure good business relations and satisfied customers

Resolve customer requests via phone, email, mail, and/or social media

Assist with placement of dealer and consumer orders (including assistance to the inside/outside sales team with purchase orders, order organizing, and the monitoring of inventory)

Work with our dealers and consumers with refunds or exchanges

Analyze data to identify sales and service opportunities

Provide feedback to Sales Manager as needed

Proactively communicate persistent quality control issues within the department and to other departments as necessary

Resolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Provide special events and technical support where needed in season

Analyze data to identify sales and service opportunities

Specific Knowledge, Skills or Abilities Required:

Strong communication skills, professional and friendly phone manner

Ability and attitude to gain a deep technical knowledge of our range of brands

Robust system skills and prior experience with Microsoft Office products

Passion for cycling and mountain biking

Sound time management skills

Ability to work under pressure and achieve deadlines

Position Qualifications

Education

High school diploma

Experience

2 to 3 years of customer experience preferred.

Work Rights

Must have work rights for Australia. No sponsorship consideration for this role.

Work Environment and Physical Requirements:

Office environment

Full-time Monday to Frida

📌 Customer Service Representative (New South Wales)
🏢 FOX Factory
📍 New South Wales