Customer Service

Mount Kuring-Gai | $75,000–$80,000 + Super | Full-Time Join an established Australian business in a varied administration and customer service role supporting customers, sales and logistics.

The Personnel Connection is recruiting on behalf of our client, an established owner-operated Australian business specialising in mechanical equipment and associated products, based in Mount Kuring-Gai.

We're looking for an experienced Administration & Customer Service Officer who enjoys customer service, managing orders, and supporting a busy team.

This varied, hands-on role makes you an important point of contact for customers, working closely with the sales and logistics teams to ensure orders are processed accurately and delivered on time.

The Role

Your responsibilities will include:

- Processing customer orders accurately and efficiently
- Responding to customer enquiries by phone and email
- Providing customers with product and order information
- Assisting customers to identify products suitable for their requirements
- Following up on orders and customer requests
- Liaising with the sales team regarding customer requirements
- Working closely with logistics to help keep deliveries on schedule
- Maintaining accurate customer and order information
- Providing general administrative support to the sales team
- Assisting with general office administration as required

This role suits someone who enjoys staying busy, working with people, and taking responsibility for getting things done.

About You

We're looking for someone with previous experience in customer service, sales administration,



order processing or a similar office-based role.

You'll ideally bring

- Previous customer service or sales administration experience
- Confident and professional telephone skills
- Good written and verbal communication skills
- Strong organisational and time-management skills
- Excellent attention to detail
- The ability to manage several priorities at the same time
- Confidence using Microsoft Office
- Experience using CRM or other business systems
- A practical approach to solving customer enquiries
- The ability to work both independently and as part of a team

Experience working with technical, , or trade-related products is an advantage, but notn advantage, but isn't essential. Most importantly, we're looking for someone who enjoys helping customers, follows things through, and takes pride in providing accurate, reliable service.

What's On Offer

- $75,000–$80,000 + super
- Permanent full time position
- On-site parking
- Bus service available from Berowra Station
- Established Australian business
- Friendly and supportive team environment
- Varied role across customer service and administration
- Ongoing product and systems training
- Opportunity to develop your skills and responsibilities

If you're an experienced administrator or customer service professional looking for a varied role with regular customer contact and the chance to become an important member of a small team, we'd like to hear from you. Apply now through The Personnel Connection for this opportunity in Mount Kuring-Gai.

Applicants must have appropriate working rights in Australia.

📌 Customer Service (Mount Kuring-Gai)
🏢 The Personnel Connection
📍 Mount Kuring-Gai