We're Hiring: Customer Success Manager (SMB/Mid-Market) - 100% Remote or Hybrid (Sydney)

Want to work with a category-leading legal technology platform, own your own portfolio, and directly influence retention and growth? This one's worth a look.

Our client - a fast-growing, globally trusted legal technology company - is hiring a Customer Success Manager to own relationships with its small- and mid-market accounts. You'll be the trusted advisor customers turn to, the internal voice that gets things done for them, and a key driver of retention and revenue growth. Fully remote.

Why this role is worth your time:

Genuine ownership - run your own book of business in a one-to-many model

Real influence - shape product adoption, retention strategy, and customer outcomes, not just ticket resolution

Cross-functional exposure - work directly with product, support, and executive teams

Revenue impact - a clear path to grow ARR through cross-sell, upsell, and advocacy

Remote-first - work from wherever you do your best work

Backed by a platform legal teams and law firms already trust

What you'll be doing

- Building strategic relationships with a portfolio of small/mid-market accounts

- Driving product adoption and understanding what "success" looks like for each customer





- Becoming a trusted advisor customers rely on - not just a point of contact

- Partnering across product, support, and leadership to solve customer problems fast

- Creating content and resources that help customers get more value, faster

- Building actionable business plans tied to each customer's real goals

- Owning retention - knowing exactly what drives it and what threatens it

- Growing ARR through cross-sell, upsell, and turning happy customers into advocates

- Spotting and fixing friction points in the customer experience before they become churn risks

What you bring
- A natural relationship-builder who customers trust and enjoy working with

- Sharp communication and presentation skills

- Solid organisational instincts - you don't let things fall through the cracks
- A collaborative mindset - you get things done through people, not around them

- Genuine customer orientation paired with solid business acumen
- A problem-solver's brain

️ What you'll need:
- Bachelor's degree in a business discipline (or equivalent experience)

- 4+ years in software/tech - account management, customer success, consulting, training, or project management

- Legal industry experience is a strong plus, but not essential

📌 Customer Success Manager (South Australia)
🏢 Novum Global
📍 South Australia