Lead the shift. Own the operation. Be part of the show.

Are you a hands-on hospitality professional ready to take the next step in your career? Do you thrive in busy venues, enjoy leading people and love the energy of live music?

The Lansdowne Hotel is looking for an ambitious, proactive and organised Duty Manager to join our leadership team and help deliver outstanding hospitality across our live music venue, food and beverage operations, and accommodation offering.

More than just a pub, The Lansdowne brings together live music, events, food and beverage, and boutique accommodation in one of Sydney's most distinctive hospitality environments. From busy service periods to live shows and special events, there's always something happening.

Reporting directly to the General Manager of Operations, you'll help keep the operation running smoothly, lead from the floor and ensure the details that matter never get missed.

This is a hands-on leadership opportunity for someone who takes pride in their work, follows through on commitments and wants to continue developing their hospitality management career.

About the Role

As Duty Manager, you'll oversee day-to-day venue operations during your shifts, lead frontline teams and support the successful delivery of live music events, food and beverage service, and accommodation operations.

You'll be trusted to take ownership of your responsibilities, make sound decisions within your authority and keep things moving without needing constant direction. You'll also work closely with the wider team to maintain consistent standards across our hospitality and accommodation operations.

You don't need to know everything from day one. We're looking for someone with a solid hospitality foundation, the right attitude and the drive to keep learning.

Key Responsibilities

Venue Operations & Team Leadership

- Lead assigned shifts across bar, floor and food and beverage operations, maintaining a strong presence on the floor.
- Coordinate staff deployment, pre-shift briefings, service delivery and shift handovers.
- Maintain high standards of service, cleanliness, presentation and venue readiness.
- Oversee opening and closing procedures and ensure operational checklists are completed accurately.
- Support team onboarding, training, coaching and day-to-day performance.
- Address routine operational issues confidently and escalate significant matters appropriately.
- Follow up on outstanding tasks and ensure responsibilities are completed within agreed timeframes.

Live Music & Events

- Coordinate on-the-ground operations during live music events, gigs, functions and special occasions.
- Help ensure the venue is prepared, organised and ready before doors open.
- Coordinate artist and touring crew arrivals,



backstage requirements and event logistics.
- Liaise with production, security, promoters, contractors and internal teams to support smooth event delivery.
- Work closely with security teams to maintain a safe, compliant and welcoming environment during events and trading periods.
- Respond calmly to changing priorities and operational challenges during busy show nights.
- Complete event handovers and report relevant issues, incidents and follow-up actions.

Food, Beverage & Commercial Operations

- Maintain strong service standards and beverage knowledge across beer, wine, cocktails and other offerings.
- Support stock management, ordering, stocktakes, wastage control and accurate record-keeping.
- Monitor service efficiency and identify opportunities to improve sales, reduce waste and support profitability.
- Support bookings, group reservations, functions and event coordination.
- Encourage responsible upselling and help the team deliver a great customer experience.

Accommodation Support

- Provide operational support to our accommodation team when required, assisting with reception and guest enquiries when operationally necessary.
- Help resolve guest concerns and maintain standards across accommodation areas and shared spaces.

Systems, Compliance & Administration

- Confidently use digital systems, iPads and mobile applications to manage daily operations, bookings, communications and reporting.
- Learn and follow established procedures across our venue management, point-of-sale, rostering and operational platforms.
- Maintain accurate shift reports, incident records, handovers and operational notes.
- Follow NSW liquor licensing requirements, RSA obligations, work health and safety procedures and venue policies.

About You We're looking for someone who combines practical hospitality experience with initiative, maturity and a genuine willingness to lead.

You'll ideally bring

- Previous experience in a hospitality supervisory, shift-leading or duty management role.
- A strong foundation in food and beverage operations.
- Experience in a busy pub, bar, hotel, restaurant, live music venue or entertainment environment.
- The confidence to lead a team, give clear direction and address routine issues professionally.
- A proactive approach: you notice what needs doing and take appropriate action.
- Strong organisation and follow-through, with the ability to manage competing priorities.
- A calm,



solutions-focused attitude when things get busy or plans change.
- Accountability, sound judgement and the ability to receive feedback and learn from mistakes.
- Clear communication and the ability to work effectively with different personalities and departments.
- Confidence using technology and a willingness to learn new systems.
- A current NSW RSA Competency Card (NSW RCG and Approved Manager Licence highly regarded).
- Availability for evening, weekend, public holiday and late-night shifts.

Experience with live music events, artist liaison, digital venue systems or accommodation operations will be highly regarded. We're interested in people who take responsibility, lead by example and are committed to growing their leadership and operational skills.

Working Rights & Visa Opportunities

Applicants holding a Working Holiday visa are welcome to apply.

Future employer sponsorship may be considered for the right candidate, subject to performance, eligibility, business requirements and applicable Australian immigration laws. Sponsorship is not guaranteed and will be assessed on an individual basis.

All applicants must hold a valid visa with work rights appropriate to the position at the time of employment.

What We Offer

- $75,000 per annum plus superannuation.
- Complimentary meals during shifts.
- Staff discounts on food and beverages.
- Complimentary entry to eligible concerts at the venue, subject to availability and venue policies.
- Direct exposure to live music, events and diverse hospitality operations.
- Support and mentorship from an experienced operations leadership team.
- Opportunities to develop your leadership, operational and commercial skills.
- A pathway towards greater responsibility as you demonstrate capability and grow within the business.
- Potential future employer sponsorship for the right candidate, subject to eligibility and business requirements.

Schedule & Availability

- Full-time position.
- Rostered shifts across Tuesday to Sunday.
- A rotating roster covering opening, closing, evening and late-night operations.
- Flexibility to work across different service periods and live music events.

The roster and expected hours will be discussed during the recruitment process. Ready to Take the Next Step?

If you're proactive, reliable, enjoy leading people and want to build your career in a agile live music and hospitality environment, we'd love to hear from you.

Apply with your CV and a brief introduction outlining your hospitality experience and what makes you a great fit for The Lansdowne.

Join The Lansdowne Hotel and help deliver the people, service and experiences that make every shift count.

Pay: $75,000.00 per year

Work Location: In person

📌 Duty Manager – Live Music & Hospitality (Chippendale)
🏢 The Lansdowne Hotel
📍 Chippendale