Company Description MatchWorks is a national employment services provider that helps people find meaningful work and supports employers to build strong, diverse teams. The organization focuses on creating productive, inclusive workplaces and advancing the careers of people of all ages, backgrounds, and abilities. MatchWorks has supported thousands of Australians, including people with injury, illness or disability; young people; mature-age job seekers; First Nations peoples; refugees; migrants; parents; and people experiencing unemployment.

As part of genU, a national not-for-profit with a long history of fostering inclusive communities, MatchWorks is driven by a mission to help individuals reach their full potential. Team members contribute directly to improving lives and community outcomes through sustainable employment.

Role Description The Employment Mentor is a full-time, on-site role based in Melbourne, VIC, supporting job seekers to prepare for, secure, and maintain meaningful employment. Day-to-day responsibilities include providing one-on-one mentoring and coaching, helping individuals identify strengths and career goals, and supporting them to build confidence and work-readiness. The role involves assisting with resume and cover letter development, interview preparation, and job search strategies, as well as liaising with employers to identify suitable opportunities and facilitate placement.

The Employment

Mentor will monitor progress, provide post-placement support, and coordinate referrals to additional services where needed, ensuring participants receive holistic,



person-centered assistance. Collaboration with colleagues across MatchWorks and genU to share insights, maintain accurate records, and meet contractual and quality standards is also a key part of the role.

Qualifications

- Experience in employment services, career development, or vocational guidance, with strong skills in mentoring, coaching, and case management.
- Demonstrated ability to build rapport and work effectively with people from diverse backgrounds, including those facing barriers such as disability, illness, or long-term unemployment.
- Strong communication and interpersonal skills, including active listening, clear written communication, and professional presentation when engaging with participants and employers.
- Organizational and administrative skills, including managing caseloads, maintaining accurate documentation, and meeting service delivery targets and compliance requirements.
- Knowledge of local labor market trends and employer needs, with the ability to match candidates to roles and advocate for inclusive hiring practices.
- Competence with common office software and digital tools used for case notes, reporting, and virtual communication.
- Relevant qualifications in employment services, counseling, social work, community services, human resources, or a related field (or equivalent experience).
- Understanding of person-centered, strengths-based approaches and a genuine commitment to inclusion, empowerment, and social impact.
- Ability to work in office in Melbourne, VIC, both independently and as part of a multidisciplinary

📌 Employment Mentor (Melbourne)
🏢 Campbell Page
📍 Melbourne