About the role

We are seeking a dedicated and enthusiastic Experience Manager to support our current immersive experiences at our brand new venue in Perth.

This Experience

Manager will be responsible for all daily operations experience, ensuring a smooth, safe, and enjoyable experience for all visitors. This role requires excellent leadership, organisational skills, and a passion for delivering exceptional customer service.

Key responsibilities

- Support the Experience Manager by ensuring the quality of the experience taking place in the venue, including cleanliness of the site, site safety, and event operations

- Maintain roster and daily checklists

- Assist with ordering supplies, managing merchandise stocktake, and keeping operational expenditure (OPEX) low

- Support opening/closing procedures, cover shifts and provide operational flexibility

- Ensure the quality of the experience of events taking place in the venue

- Provide a welcoming and informative introduction to all guests and have passion for delivering positive experiences to guests





- Handle routine customer inquiries and issues

- Monitor guest satisfaction, gathering feedback, and regular reporting on experience quality to Experience Manager

- Supervise and support a team of guest attendants and technical staff, and assist training of any new staff where required

- Create and manage staff rosters

About you

- Minimum 2+ years of experience in events, entertainment, or hospitality

- 1-2 years of leadership or supervisory experience managing teams and staff members

- Australian work authorisation is required for this position

- Ability to work flexible hours, weekends, and holidays

- Hold (or willing to obtain) First Aid certification and Working with Children Check

- Excellent customer service and communication skills

- Passionate about improving customer experience

- Comfortable troubleshooting technical issues or reviewing system logs

📌 Experience Manager (Perth)
🏢 FeverUp
📍 Perth