About the Role

As our FOH Supervisor, you will play a key role in overseeing front-of-house operations, leading the service team, and ensuring every guest receives exceptional service. You will work closely with management and the kitchen team to maintain high service standards, support staff development, and create a positive dining experience.

Key Responsibilities

- Supervise and coordinate daily front-of-house operations.
- Lead, support, and motivate FOH team members during service.
- Ensure excellent customer service and a welcoming atmosphere for all guests.
- Manage table bookings, seating arrangements, customer enquiries, and complaints professionally.
- Coordinate with the kitchen team to ensure smooth and efficient service.
- Assist with staff training, onboarding, and ongoing development.
- Monitor staff performance, presentation, and adherence to service standards.
- Oversee opening and closing procedures and ensure the dining area is clean, organised, and well presented.
- Assist with staff rosters, shift coordination, and daily operational tasks as required.
- Ensure compliance with food safety, workplace health and safety, and responsible service of alcohol requirements where applicable.




- Support management in achieving service, sales, and operational goals

About You To be successful in this role, you will ideally have:
- Previous experience in a restaurant FOH supervisory or senior service role.
- Strong leadership, communication, and interpersonal skills.
- A genuine passion for hospitality, customer service, and creating memorable guest experiences.
- The ability to lead a team and remain calm under pressure in a fast-paced setting.
- Excellent organisational skills and attention to detail.
- A positive attitude, professional presentation, and a hands-on approach.
- Flexibility to work evenings, weekends, and public holidays as required.
- A current Responsible Service of Alcohol (RSA) certificate, if applicable to the role.
- Full Australian working rights.

Experience in Thai cuisine or Asian dining is an advantage, but a strong hospitality background and willingness to learn are equally valued. Pay: $26.44 – $32.00 per hour

Benefits

- Employee discount
- Employee mentoring program
- Free drinks
- Free food

Work Location: In person

📌 FOH Team Leader / Supervisor (Melbourne)
🏢 Kan Eang
📍 Melbourne