Summary:

We are seeking a Head of Participant Services to lead our team in delivering exceptional support and services to our participants. This role involves strategic oversight, team management, and ensuring high-quality service delivery. Ideal for a leader passionate about enhancing participant experiences and driving service excellence.

Responsibilities:

- Develop and implement strategies to enhance participant services and satisfaction.

- Lead and manage the Participant Services team, providing guidance and support.

- Monitor and evaluate service delivery to ensure compliance with organisational standards.

- Collaborate with other departments to improve service offerings and participant engagement.

- Analyse participant feedback and data to identify areas for improvement.

- Prepare and present reports on service performance to senior management.

- Foster a culture of continuous improvement and innovation within the team.

Qualifications:





- Bachelor's degree in a relevant field such as Business Administration, Social Sciences, or a related discipline.

- Proven experience in a leadership role within participant services or customer service.

- Robust understanding of service delivery principles and participant engagement strategies.

- Excellent communication and interpersonal skills, with the ability to build relationships.

- Demonstrated ability to analyse data and make informed decisions.

- Proficiency in using customer relationship management (CRM) systems and other relevant software.

Company Overview

Im With You delivers high quality and qualified services to people who live with a disability. Awarded in 2026 by the Australian Enterprise Awards for Excellence in Disability Support and Advocacy.

📌 Head of Participant Services (Melbourne)
🏢 Im With You
📍 Melbourne