Role: IT Desktop Support Engineer

Location: Level 21, 420 George Street, Sydney, NSW 2000, Australia

Employment Type: Full-Time Employment

Salary: AUD 60,000 per annum + Superannuation

Contract Duration: 18 months – Extendable

Work Model: Monday to Friday – Onsite

Start Date: Within 2 weeks after a successful interview

- Provide onsite Level 1/Level 2 Desktop Support to end users.
- Troubleshoot hardware, software, Windows operating systems, and peripheral issues.
- Install, configure, deploy, and support desktops, laptops, printers, and IT peripherals.
- Provide user support and resolve desktop-related incidents and service requests.
- Troubleshoot Microsoft 365, Outlook, Teams, and other business applications.
- Support user accounts, Active Directory, password resets, and access-related issues.
- Assist with device deployment, configuration, replacement, imaging, and maintenance.
- Support Microsoft Intune (MDM) for device enrollment, configuration, compliance, and application deployment.
- Assist with SCCM (Microsoft Configuration Manager) for software deployment, operating system imaging, patch management, and endpoint management.
- Support mobile device management (MDM), including device enrollment, security policies, and troubleshooting.
- Perform basic network troubleshooting, including LAN, Wi-Fi, VPN, and connectivity issues.
- Log, update, track, and manage incidents and service requests using ServiceNow or other IT service management (ITSM) ticketing systems.




- Maintain accurate ticket records, troubleshooting steps, resolution details, and closure notes in ServiceNow.
- Escalate complex technical issues to the appropriate support teams and follow up until resolution.
- Provide clear onsite updates and maintain a professional, customer-focused approach.

Requirements
- Previous experience in Desktop Support / IT Support.
- Strong troubleshooting skills across hardware, software, Windows, and peripherals.
- Hands-on experience with Microsoft 365 and Active Directory.
- Knowledge of Microsoft Intune, MDM, and SCCM for endpoint and device management.
- Experience using ServiceNow for incident management, service requests, and ticket updates.
- Familiarity with software deployment, OS imaging, patch management, and device configuration.
- Basic networking knowledge, including LAN, Wi-Fi, VPN, and connectivity troubleshooting.
- Good communication and customer-facing skills.
- Ability to work independently in an onsite environment.
- Professional approach with robust problem-solving skills.
- Must be available to work Monday to Friday onsite in Sydney.
- Australian work rights are preferred.

Pay: $60,000.00 per year

Application Question(s)

- What is your Visa status / Nationality ?
- What is your Notice period if selected ?

Experience:
- Desktop support: 3 years (Required)

Work Authorisation:
- Australia (Required)

Location:
- Sydney NSW (Required)

Work Location: In person

📌 IT Desktop Support (Sydney)
🏢 Layers Logic IT
📍 Sydney