Description We are seeking a passionate, professional Retail Manager to join our team at one of the most iconic makeup brands in the industry.

At M A C, diversity is at the heart of everything we do - from our customers and products to the limitless creativity of our artists. We celebrate individuality and self-expression, empowering every person who walks through our doors. This role is perfect for someone who thrives in a high-performance retail environment, loves building genuine customer connections, and is driven to achieve and exceed targets.

You take pride in delivering exceptional service, representing the M A C brand with confidence, and maintaining a polished, professional personal image.

As a Retail Manager, you will play a pivotal role in leading, coaching, and developing your team. Through on-the-floor leadership, real-time feedback, and tailored coaching conversations, you will inspire your team to deliver exceptional customer experiences while achieving strong commercial results. You lead by example, fostering a culture of accountability, artistry, and continuous growth.

You will receive comprehensive on-the-job training, including skill certifications, to support your success and development in the role.

This is an exciting opportunity for an industry professional who is results-driven, coachable, and passionate about team development & customer satisfaction.

To apply: Please submit your resume and examples of your makeup work.

Qualifications Role Requirements





- Lead by example and coach the team to facilitate exceptional, personalized customer service by providing tailored makeup solutions through strong consultation skills
- Driving the team to achieve KPI's and sales targets through coaching conversations, business maths, and on the floor observation, while driving retail events and theme days
- Leading by example with impeccable 100% M.A.C black qualified, polished grooming and providing feedback to team to uphold standards.
- Confidently wear and demonstrate diverse makeup looks + ensure the team are following suit.
- Ensure you & your team are attending mandatory paid training sessions (virtual and in-person; travel may be required)

What We're Looking For
- The ability to lead a team with elevated examples of customer service, grooming, and KPI attainment.
- Strong makeup skills (self-taught or accredited) - portfolio or examples required
- Excellent communication and customer service skills
- Team player with a positive attitude
- Open to feedback and committed to professional growth
- Flexible availability including late nights and weekends
- Ability to travel to other locations when required
- Impeccably groomed
- Ability to provide see it say it feedback.

What We Offer
- Generous discount on M.A.C products
- Company store discount
- 14 weeks paid parental leave (subject to meeting minimum requirements
- A full day off for your birthday
- Free Product allocation
- On the job training + education

📌 MAC - Retail Manager - Myer Ballarat - Permanent Part-Time (Victoria)
🏢 DECIEM
📍 Victoria