Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About the Role…

The primary purpose of this position is for the Mentor to engage, support and provide guidance to Australian Apprentices and Employers, by phone or virtual means, to improve the retention rate of Australian Apprentices overall. In this role, the Mentor will be required to engage with employers and apprentices, formally or informally, who may be having difficulties with the apprenticeship relationship, and any other relevant stakeholders who require assistance.

What your day will involve…

- Manage an active caseload of apprentices, prioritising new referrals, scheduled mentoring sessions and follow-up actions.
- Make outbound calls to apprentices and employers to introduce the service, build engagement and arrange ongoing mentoring support.
- Deliver mentoring sessions by phone or online, helping apprentices work through personal, workplace or training challenges that may affect their apprenticeship.
- Develop and update Tailored Support Plans with clear goals, practical actions and regular reviews of progress.
- Work with employers, training providers and specialist support services to address concerns and connect apprentices with additional support where needed.
- Complete accurate case notes and record mentoring activity within required timeframes, while managing your diary and working towards agreed service delivery and key performance targets.

This role is full time-fixed term until 30 June 2028 based in QLD working from home.

BUSY Advantages…





- Competitive salary: Circa $71k Super
- 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program - Paid parental Leave, retail discounts and access to Fitness Passport
- Enjoy work that genuinely impacts lives
- Employee Assistance Program with Sonder Wellbeing App

A bit about you...

- Qualifications or currently studying either social work, counselling or psychology
- Formal studies in the area of coaching or mentoring
- In the absence of existing suitable qualifications; prepared to undertake a Diploma of Counselling or similar within the first year of employment
- Experience in social sciences, behavioural sciences, youth work or a discipline relevant to community development and services
- Proven experience in leading, motivating and communicating with a broad range of groups and individuals
- Highly developed interpersonal skills - ability to build and sustain relationships with key stakeholders, gain their confidence and build a sense of mutual understanding of needs and objectives
- Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.

📌 Mentor (Southport)
🏢 The BUSY Group
📍 Southport