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Clarion Claims runs motor claims on behalf of MGA's, underwriting agencies, brokers, fleet owners, rental operators and their insurers. We take care of the first 48 hours after an incident, and then everything through to the vehicle being back on the road or settled. Our platform and AI assistant, Clara, take care of the admin. That leaves our people free to make decisions, look after drivers and customers, and keep repairers, assessors and insurers moving.

We’re growing. Two major national programs onboard before the end of the year, so we’re building the team that will run them.

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You’ll own each claim from the first report to final settlement. Nobody hands it off halfway. You’ll be the single point of contact for the policyholder, driver or hirer, the fleet manager, the insurer and the repair network. Your portfolio will include:

- Commercial fleet claims.
- Types of vehicles: passenger, UTEs, light trucks and vehicles based in metro, regional and rural Australia.

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- Take first notice of loss by phone, email and digital lodgement, and check what’s been captured: photos, driver statement, police report, third-party details.
- Triage each claim for injury, safety, driveability, total loss risk and fraud indicators, and act on urgent cases the same day.

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- Assess liability using statements, photos, dashcam and telematics.
- Check policy and contract terms, excess, and whether the hirer or employee is responsible.

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- Assign repairs to the approved network based on capability,



location and capacity.
- Coordinate assessing (desktop, image-based or onsite), review quotes and authorise repairs within your delegated limits.
- Arrange towing, storage, recovery from remote locations and replacement vehicles.
- Track repairs, parts delays and supplements to keep vehicle downtime as short as possible.

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- Identify total losses early, arrange valuation and salvage disposal, and settle with the owner or insurer.

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- Pursue at-fault third parties for repair costs, excess and loss of use.
- Negotiate payment arrangements and escalate to collections or legal when needed.

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- Keep policyholders, drivers, MGA's, underwriting agencies, brokers, fleet managers and insurers informed at every stage, with explicit and empathetic communication. Some drivers will have just been through a traumatic event.
- Manage invoices and approvals, then close files accurately with a complete audit trail.

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- Meet service levels and turnaround targets, and keep file notes accurate.
- Spot trends such as repeat incidents, high-risk locations or repairer performance, and feed them into client reporting and process improvement.

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- 2+ years of end-to-end motor claims experience at an insurer, fleet manager, rental company, TPA or claims management business.
- Sound knowledge of liability, the repair and assessing process, total loss and third-party recovery.
- Confident handling a portfolio and making decisions within delegated authority
- Clear, calm and professional with distressed customers and firm with repairers and third parties.
- Comfortable with technology: you’ll work in a modern claims platform alongside AI tools, not around them.

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- Experience with commercial fleet, heavy vehicle or rental/hire claims.
- Recovery or debt negotiation experience.
- Knowledge of the General Insurance Code of Practice.
- Tier 2 General Insurance knowledge (RG146), or willingness to complete it.
- Repair industry, assessing or panel-beating background.

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- Own your claims from start to finish, with no hand-offs and no one-task-all-day roles.
- Join at the start of two major national programs and help shape how they run.
- AI and automation handle the admin so you can focus on judgement and service.
- Hybrid working, training and a clear path to Senior Specialist or Team Lead.

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📌 Motor Claims Specialist (Brisbane)
🏢 Clarion Claims
📍 Brisbane