We are seeking multiple Service Desk Analysts to join a major project with one of our Federal Government clients.

Key Responsibilities

- Provide Level 1 and Level 2 technical support.
- Manage incidents, service requests and escalations in line with ITIL processes.
- Troubleshoot technical issues and support system maintenance and testing.
- Collaborate with teams to maintain service continuity.

Essential Criteria

- Active NV1 security clearance.
- Experience in Service Desk or IT Support.
- Strong troubleshooting, communication and customer service skills.
- Experience in a government or large enterprise environment is desirable.

Location: In office in the ACT and/or VIC. What’s on Offer?

- Initial 3-month contract with strong potential for extension.
- Multiple positions available.
- Flexible start dates, with contract periods running from November to January or December to February.

If you wish to apply and for more information, contact Klarisse at [email protected] or Zainab at [email protected] Follow Calleo on LinkedIn: www.linkedin.com/company/calleoresourcing

Visit our website: www.calleo.com.au

📌 Multiple Service Desk Analysts (Canberra)
🏢 Calleo
📍 Canberra