Operational Support Officer For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

- Part Time, Permanent role available (0.8 FTE)
- Classification: SCHADS Level 2 with a salary range of $71,650 - $78,190 per annum pro rata + Superannuation
- Salary packaging arrangements apply
- Location: Southern Wellbeing Hub, Morphett Vale, SA 5162

About Southern Wellbeing Hub The Southern Wellbeing Hub is a service for people who are experiencing mental health concerns. The service delivery reflects principals of Trauma Informed Care and Recovery Oriented practice. The Southern Wellbeing Hub service provides a holistic approach to care, addressing a range of social, physical, and emotional needs informed by Collaborative Relational Practice (CRP) and supported by best practice in evidence-based and evidence-informed care.

Services range from low intensity therapeutic support, for people presenting with mild mental health conditions, to psychological therapies for people with mild to moderate conditions. Individuals with chronic and complex mental health conditions can receive clinical care coordination, Dialectical Behavioural Therapy (DBT) groups, psychiatric support and peer led service navigation.

About your recent role The Operational Support Officer (OSO) is an integral member of the team and will contribute to the cohesive and efficient running of the program. The OSO provides high level customer service and administrative support that is flexible and responsive to program needs.

In this role you will:

- Respond to consumers, suppliers and/or other enquiries within own service area utilising a high degree of interpersonal skills.
- Liaise in a professional manner with external providers including contractors and other program stakeholders as required.
- Work in alignment to Neami's Collaborative Relational Practice (CRP) and Co-creating Safety approach.
- Provide program information to consumers as required.
- Provide site reception duties and engage with consumers in a welcoming empathetic manner as per program requirements.
- Timely and accurate recording and distribution of messages to relevant staff including administration of centralised incoming mail/voicemail.
- Support consumers with completion of program registration as required.




- Input consumer demographic and registration information into relevant database/s.
- Book appointments requested by consumers and/or staff as required.

What will Neami offer

- Generous leave entitlements including Wellness Leave and Parental Leave (pro-rata)
- Access to paid study leave and discipline-specific paid external supervision
- 5% Annual Leave Loading
- Flexible work arrangements are available for maintaining your work-life balance
- Professional development through regular practice development sessions and coaching with your supervisor
- Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
- Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
- Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

What you will bring to the role

- Experience in providing administrative support.
- Strong written and verbal communication skills.
- Proven ability to work effectively and cooperatively as a member of a team and autonomously with minimal supervision.
- Excellent time management skills with an ability to organise and prioritise work tasks effectively.
- Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
- Strong attention to detail and ability to complete tasks accurately and efficiently.
- Ability to relate to people in an open, friendly and professional manner.
- Strong capacity to engage effectively when working with discomfort, distress and people experiencing crisis.
- Sound computer literacy (including Microsoft Teams, Word and Excel).

What the role requires

- National Criminal History Check (police check) - disclosable outcomes considered
- Current Working with Children Check - required before commencement of work
- Australian working rights
- A valid driver's licence





How to apply The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner). To apply for this position, please:

- Click the 'Apply' button where you will need to create a username and password
- Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call). If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Tom Rhodes, Clinical Service Manager - [email protected]

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If you have any technical issues when applying for this role, please email [email protected] for assistance.

If your application is shortlisted:

- We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
- We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Applications Close: 25th October 2026 Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.

📌 Operational Support Officer (Morphett Vale)
🏢 Neami National
📍 Morphett Vale