About the Company:

Essential Nursing and Disability Services is a diversity-led NDIS care and community services provider committed to excellence in everything we do. Our unique team partners with stakeholders to deliver person-focused caring services across the disability sector, ensuring each participant receives the support they need to thrive. We recognise that every participant has individual needs, aspirations, and preferences.

That’s why we take the time to listen, understand, and tailor our services to ensure each person can achieve their full potential and enjoy a fulfilled life at home and within their community.

About the role:

We are seeking an experienced and passionate Participant Intake Officer who is an AHPRA-registered Registered Nurse to join our team in Mirrabooka. Reporting to the General Manager, you will be responsible for coordinating the end-to-end participant intake and onboarding process, ensuring new participants are assessed, welcomed and transitioned into our services safely and efficiently.

This role requires a strong understanding of the NDIS, clinical and participant support needs, and the ability to work collaboratively with participants, families, Support Coordinators and other internal teams. You will play an key role in ensuring participants receive the right supports from the beginning of their journey with ENDS.

Key Responsibilities:

Participant Intake & Assessment

- Manage participant referrals from initial enquiry through to service commencement
- Conduct participant intake and initial risk assessments, identifying individual support needs and preferences
- Review NDIS plans, funding arrangements, participant goals and service requirements
- Identify complex care needs, behavioural risks and clinical considerations,



escalating appropriately
- Coordinate meet-and-greets, site visits and intake discussions with relevant stakeholders.

Operational & House Leadership

- Coordinate smooth transitions into ENDS services, including SIL and community-based supports
- Prepare and coordinate Service Agreements, Schedules of Supports, consent forms and intake documentation
- Work closely with clinical, operational and workforce teams to ensure services are ready before commencement
- Ensure appropriate staffing, training and participant-specific support arrangements are identified
- Provide clear and timely handovers to operational and clinical teams

Stakeholder Engagement & Communication

- Act as the key point of contact for participants, families, Support Coordinators and other stakeholders throughout the intake process
- Build positive relationships with referral partners, allied health professionals and healthcare providers
- Maintain regular communication with internal teams regarding referrals, assessments and service commencement
- Support effective coordination between participants and service delivery teams.

About You You are an organised, compassionate and proactive professional with a strong understanding of the NDIS and experience coordinating participant intakes and complex support needs. With your nursing background, you bring sound clinical judgement,



excellent communication skills and a genuine commitment to delivering safe, high-quality, person-centred services. You are confident working independently, managing competing priorities and collaborating with multidisciplinary teams to achieve positive participant outcomes.

You bring

- Strong clinical assessment and risk identification skills
- Excellent communication and stakeholder relationship management
- Strong organisational skills and attention to detail
- Sound knowledge of NDIS funding, service agreements and participant onboarding
- A proactive, solutions-focused approach to managing referrals and participant transitions
- A genuine passion for supporting people living with disability

Essential Requirements

- Bachelor's degree in Nursing with current AHPRA registration as a Registered Nurse
- Minimum two years' relevant experience in participant intake, service coordination, disability services, client onboarding or a similar role
- Demonstrated NDIS experience, including SIL or complex care settings
- Understanding of NDIS plans, funding arrangements, service agreements and participant risk assessments
- Knowledge of restrictive practices, behaviour support and safeguarding requirements.
- Current NDIS Worker Screening Check
- Current First Aid and CPR certificates
- Valid driver's licence and Australian working rights

What's on offer?

- Market-competitive salary, commensurate with qualifications and experience
- Flexible work arrangements
- Novated lease options
- Career development and career growth opportunities
- Supportive, inclusive and cooperative workplace culture
- Opportunity to make a meaningful difference in the lives of people living with disability

📌 Participant Intake Officer (Mirrabooka)
🏢 Essential Nursing and Disability Services
📍 Mirrabooka