Job Summary:

As a Team Leader at Magic Brothers Pizzeria, you will play a crucial role in maintaining the highest standards of product quality, customer service, and team management. We are seeking individuals with exceptional leadership skills, a strong passion for delivering excellent customer experiences, and the ability to inspire and motivate a team of dedicated staff members. Your contributions will be instrumental in ensuring the success of our pizzeria and creating an unforgettable experience for our customers.

Day to Day Management:

- Completion of day to day instore tasks as usual

- Lead and supervise your team, providing guidance, support, and knowledge.

- Set clear performance expectations and ensure team members understand their roles and responsibilities.

- Foster a positive and inclusive work environment that encourages teamwork and cooperation (and a whole lotta fun)

- Create and update monthly rosters, allocate on-shift breaks to staff and organise leave/time off.

- Conduct monthly team meetings to communicate goals, provide feedback, and address any concerns/updates.

Product Quality and Customer Service:

- Understand and work the pizza bar to follow high standards, freshness and efficiency.

- Ensure all products meet the highest quality standards and adhere to recipes, presentation guidelines and OHS requirements.

- Lead by example in delivering exceptional customer service, resolving upcoming issues, and handling customer inquiries.

Look after our customers

- Go above and beyond for our customers and serve them promptly.

- Get to know our community to be a face for our pizzeria.





- Handle Catering enquiries and offer our service.

- Deal with special requests and order changes accurately.

Operational Support:

- Assist the Pizza Chef in day-to-day operations, including inventory management, waste control and stock ordering.

- Collaborate with the team to maintain a clean, safe, and organized working environment.

- Assist in training recent and existing team members, ensuring they are equipped with the necessary knowledge and skills.

- Understand Business KPI’s to ensure profitability within MBP and reporting to Store Manager.

Business Development:

- Identify opportunities for process improvements to enhance operational efficiency and customer experience and document processes.

- Create, document and orchestrate S.O.P’s (Standard Operating Procedures) into the business instruction manual for the foreseeable future and growth of MBP.

- Collaborate with the Store Manager to implement changes that lead to positive outcomes for the business.

Deliveries: (Must be 18+)

- Deliveries are only for large catering orders and happen about 0-3 times a week; sometimes outside of business hours too.

- If you're happy to help with these, you'll be paid an extra $5-10 per delivery. (Based on distance)

- A current, valid driver's licence and a reliable vehicle are needed for this part of the role.

Pay: $30.00 – $32.00 per hour

Benefits

- Employee discount

- Free drinks

- Free food

- Salary packaging

Experience

- Customer Service: 1 year (Preferred)

Work Authorisation

- Australia (Required)

Work Location: In person

📌 Part Time Team Leader (Oakleigh South)
🏢 Magic Brothers Enterprises
📍 Oakleigh South