About the role

We are looking for an experienced Practice Manager to oversee the day-to-day operations of the practice, including our administrative, people and operational functions. You will work closely with practitioners, administration staff and Directors to make sure the practice runs smoothly and that we continue to provide the high standard of client care and service we are known for.

This role would suit someone who is highly organised, reliable and calm under pressure. You will need to be confident managing competing priorities, keeping track of a lot of information and supporting people through busy or complex situations. You will need to enjoy building strong relationships and creating a positive experience for clients, practitioners, team members and external referrers.

Our new Practice Manager will be stepping into a business with robust foundations already in place. We have invested a lot of time and care into developing clear systems, refined processes and practical policies that support both excellent client care and a well-functioning workplace. At the same time, we are still growing and improving so we need someone who will respect and build on what is already working well, while also bringing fresh ideas, identifying opportunities for improvement and helping us continue to strengthen how the Practice operates.

You will receive a comprehensive handover and training period with our current Practice Manager. This will give you time to properly learn our systems, processes and ways of working before stepping fully into the role.

Key responsibilities

- Leading, supporting and developing our administration team, including rostering, training, day-to-day coordination and performance support




- Acting as a key point of contact for practitioners, providing operational and administrative support, assisting with scheduling matters and helping practitioners navigate practice policies and processes
- Building solid, personalised working relationships with practitioners, clients, referrers and external stakeholders to support a positive and professional experience across all areas of the practice
- Managing complex client enquiries, complaints and escalations with empathy, professionalism and sound judgement
- Overseeing practitioner schedules, client waitlists, room allocations and other operational processes to support continuity of care and the efficient running of the practice
- Monitoring key practice metrics and preparing reports to assist with business planning and operational decision-making
- Managing client invoicing, outstanding accounts and other financial administration processes
- Maintaining and continually improving practice systems, policies, procedures and administrative workflows
- Coordinating communication, networking and community engagement activities, including client communications, referrer relationships and marketing initiatives
- Supporting compliance with Practice policies, privacy requirements, Medicare requirements and other relevant professional and regulatory obligations

About you





- Experience in practice management, operations, administration leadership or a similar coordination role
- Experience in healthcare, allied health or professional services, which would be highly regarded
- Strong organisational skills and the ability to manage competing priorities
- Excellent communication and nuanced relational skills
- Confidence leading, supporting and developing a small team
- Strong attention to detail and a structured, reliable approach to your work
- Good problem-solving skills, with the ability to identify what needs improving and take practical steps to make things better
- An understanding of Medicare, AHPRA or healthcare compliance requirements, which would be desirable

About us Minded Psychology is a warm and well-established private psychology practice in Beaumaris. We provide integrative, person-centred and collaborative support for a wide range of psychological presentations, with a strong focus on delivering thoughtful, high-quality care to all our clients. Over the years, we have built a strong reputation across Bayside for both the quality of care we provide and the experience we create for our clients.

At Minded Psychology, we have worked hard to create a practice that feels supportive, collaborative and genuinely caring for both our clients and our team. We believe that people do their best work when they feel valued, supported and connected, and we have intentionally built a culture that reflects this. Located just moments from the beach in beautiful Beaumaris, our purpose-built practice offers a calm and welcoming environment filled with natural light and a relaxed coastal feel.

📌 Practice Manager - Private Psychology Practice (Beaumaris)
🏢 Minded Psychology
📍 Beaumaris