**Program and Practice Lead

Location: Roma, QLD

This role requires travel to surrounding areas

Employment Type: Full time Permanent

Salary: $115k per annum + NFP Salary Packaging ($15,900 per FBT in General Living Expenses; $2,650 per FBT in Meal Entertainment) + 12% Super

About Lifeline**Joining Lifeline Darling Downs & South West Queensland means becoming part of a dedicated community striving to strengthen resilience and ensure our community’s flourish. Guided by our shared purpose and values, we stand united in support of both our people and the individuals we serve. With 50 years of service, Lifeline Darling Downs & South West Queensland remains one of the region's most dynamic and adaptable organisations.

About the RoleThis role reports to the Strategic Lead – Programs and Community with program, practice and staff support responsibilities. This role will ensure compliance with the Company’s Policy and Procedures, and other key information contained in the Quality Management System (QMS). This includes working within the pre-determined Delegations of Authority Schedule, which is reviewed at least annually by the SLT.

This role will also serve as a member of the greater LDDSWQL team to ensure that its mission, programs, products, and services are consistently presented in a strong, positive image to relevant stakeholders. Engaging with stakeholders of the Programs and Community Division to ensure public profile and good relations are developed and maintained, evidenced by effective and timely client referrals. Key ResponsibilitiesKey responsibilities of the role include, but are not limited to:





- Provide team support and supervision as per the Responsibilities Document including mentoring facilitators/ practitioners in their practice.
- Stakeholder Engagement with key agencies across the program footprint.
- Program Responsibilities:

o Conduct regular meetings with practitioners to discuss program challenges, successes, and updates.

o Support staff in delivering allocated programs in Communities o Contribute to program objectives o Ensure staff are on track to deliver targeted hours as per contracts

- Risk Management and case oversight of service delivery including home visit risk-assessments and appropriate identification, management and reporting of high-risk situations.
- Quality assurance of case files and activity pertaining in accordance with HQSF standards.
- Maintenance of program collateral including but not limited to:

o Relevant Practice Manuals o Program QR codes and web pages including maintaining active hyperlinks.

o All forms, tools, and processes related to allocated programs

What You'll Bring

Essential:• A relevant qualification in Social Work, Psychology, Community Services, or a related field.

- At least two (2) years' experience working in the Program and Community sector
- Knowledge of trauma-informed and culturally safe practices.




- Ability to build and maintain effective relationships with stakeholders.
- Demonstrated skills and knowledge in provision of guidance and instruction to support facilitators to develop new and unique ways to improve operations
- Ability to provide effective guidance in supervising, mentoring, supporting and leading practitioners whilst establishing and maintaining positive working relationships with others.
- Effective time management and ability to set priorities and monitor progress towards goals.
- Demonstrated willingness to be flexible, versatile and/or tolerant in a changing work environment.
- High level communication skills; both verbal and written, with an emphasis on effective interpersonal, negotiation and conflict resolution skills using effective communication tools and techniques.
- Demonstrated ability to proactively support the LDDSQWL Strategic Plan.
- Ability to show ethical behaviour and business practices that are consistent with these standards and aligns with the values of LDDSWQL.
- Current:

o Working with Children Check,

o National Police Check,

o First Aid Certification o Class C driver’s license.

Apply without delay as applications will be assessed as received and the vacancy may be filled before the closing date!

Successful applicants must be able to gain a National Coordinated Criminal History Check clearance prior to commencing.

LDDSWQL Equal Employment Opportunity (EEO) promotes a diverse workforce and encourage applications from Aboriginal & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds.

📌 Program & Practice Lead (Roma)
🏢 Lifeline Darling Downs u0026 South West Qld
📍 Roma