At In Vitro Technologies, we don't just sell products—we make sure the medical equipment our healthcare customers rely on is serviced on time, every time. Join us and lead the team that keeps our Technical Service running smoothly.

Lead our Queensland and New South Wales team of Technical Service Administrators, who coordinate service visits, quotes and orders for our Healthcare Division across the Medical and Life Science channels.

Make a real difference by keeping every customer informed of when our technicians will arrive and exactly where their job is up to.

As a trusted Scientific and Medical distribution company, In Vitro Technologies has built a reputation for dedicated service, industry expertise, and professionalism.

Established in 2002, we are proudly 100% owned by JJ Richards & Sons Pty Ltd, Australia's largest, family-owned and operated waste management company.

Join us and be part of something bigger—where innovation meets purpose.

About the role

Regional Service Administration Supervisor based in Springwood, QLD, working 8am–4pm. Reporting to the National Service Administration Manager, you will lead the daily operations of the Technical Service Administration team across Queensland and New South Wales, making sure our customers receive efficient, accurate service within agreed KPIs.

Key responsibilities

- Lead, motivate and supervise a team of up to four Technical Service Administrators across QLD and NSW, planning and delegating daily work so all roles are covered
- Monitor team KPIs, targets and SLAs, with a strong focus on closing out open sales orders, along with scheduled service visits, billing accuracy, and call and email response times
- Oversee the regional service inbox, pro forma and quote approvals, purchase order follow-ups and Toll pick-up bookings
- Make sure customers receive timely,



accurate confirmation of technician site attendance and job status, and track complaints through to resolution
- Support technicians and the team with GoCanvas, Schedule It, and the quoting and set-up of Service Agreements
- Report weekly on team performance and sales order accuracy to the National Service Administration Manager, identifying trends and process improvements

About you

- 3+ years' experience in a Customer Service or Inbound Call Centre team, handling queries, orders, returns and credits, is essential
- Team leading experience is essential
- Accurate typing and strong Microsoft Office skills (Word, Excel, Outlook); experience using Microsoft Dynamics 365 (D365) is highly regarded
- Excellent written and verbal communication skills, with strong organisational skills
- Previous experience working in a distribution operation is desirable
- Motivated to take ownership of outcomes, go above and beyond on every call, and bring your team with you

Benefits

- Attractive remuneration package
- Career development and growth/specialisation opportunities
- Industry leading job stability & adaptable work environments
- Excellent office location
- Health-fund & Banking discounts
- Discounts at over 100 retailers (including groceries and fuel)

About us In Vitro Technologies is a Scientific and Medical distribution company specialising in the sale and support of scientific, clinical diagnostic, medical and related products. Our foundation is built upon dedicated service, knowledge of the industry, and professionalism. With an experienced sales team and highly trained service engineers located in every state, In Vitro Technologies are considered the preferred partner for quality products and service. The company was established in 2002 and is 100% owned by the multi-generational family company JJ Richards & Sons Pty Ltd.

📌 Regional Service Administration Supervisor (Springwood)
🏢 In Vitro Technologies
📍 Springwood