Job Description

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Looking for a career opportunity with variety, stability and long-term growth?

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RGM Maintenance is seeking a motivated and customer-focused Service Advisor to join our growing Townsville team.

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As an authorised Daimler Trucks dealership, we work across Mercedes-Benz, Freightliner and Fuso vehicles — along with defence vehicles, tankers and specialised equipment. No two days are the same.

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We are looking for someone who is organised, professional and thrives in a fast-paced environment.

What We Offer/n

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- Stable full-time position

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- Supportive team environment

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- Diverse and interesting workload

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- Modern workshop and systems

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About the Role/n

As the first point of contact for our customers, you will play a key role in ensuring the smooth day-to-day coordination of workshop operations.

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Your responsibilities will include:

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- Managing customer enquiries face-to-face, by phone and email

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- Booking and coordinating workshop jobs

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- Preparing repair orders and job documentation

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- Liaising with technicians and parts departments

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- Processing invoices and quotations

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- Providing customers with updates on repairs and job progress

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- Maintaining accurate records and administrative systems

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About You/n

To succeed in this role, you will have:

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- Strong customer service and communication skills

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- Excellent organisation and time management

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- The ability to multitask in a busy environment

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- High attention to detail

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- Reliable and professional work ethic

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- Sound computer skills including Outlook and Excel

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- A positive attitude and willingness to learn

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Highly Regarded/n

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- Previous Service Advisor or administration experience

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- Experience with Equip or dealership management systems

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- Automotive, transport or workshop industry exposure

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Why Join RGM Maintenance?/n

We value positive people and invest in long-term careers. This is an opportunity to join a growing business where your contribution is recognised and your development is supported.

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If you are looking for a role with stability, responsibility and future opportunities, we would love to hear from you.

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📌 Service Advisor (Townsville)
🏢 R.G.M. Maintenance Pty
📍 Townsville