Job Description

T eam Leader Service Desk /n

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- Brisbane

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- 6 month contract

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- Immediate start

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Experienced Team Leader with inbound call centre experience to manage a team of up to 18 agents/team members.

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The Service Desk provides support to inbound calls, so some technical skills are helpful, however it s more about ticking the following boxes:

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- Effective team leadership and guidance

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- Proficiency in reporting utilising appropriate tools

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- Effective and timely problem resolution

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- Implementing process improvement

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- Performance analysis and reporting

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- KPI s are successfully met

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- Skills to communicate effectively across all stakeholders

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Although this is a contract role, it is an exciting chance (for the right candidate) to potentially further their career working within a fast-paced environment, for a well-established and renowned company that has much to offer.

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4 weeks training is provided; however, we expect you will have the relevant background, you will have Right to Work documentation. Please apply now if you think you qualify.

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Interviewing now! This is an urgent requirement starting 21 st of June.

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📌 Team Leader - Service Desk (Townsville)
🏢 Hallis Group
📍 Townsville