Job Description

Administration Assistant - Work From Home /n

JRS Air is a small, family-owned air conditioning business servicing the Illawarra. We're looking for an experienced, organised and reliable administration assistant to help manage our day-to-day office tasks and keep our jobs running smoothly.

You'll work directly with the business owner and communicate with our customers, technicians and suppliers.

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Key responsibilities

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Answering customer phone calls, emails and enquiries professionally.

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Collecting customer details, property addresses and job requirements.

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Booking quotes, site visits, installations and service appointments.

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Managing the job calendar and coordinating bookings with technicians.

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Confirming appointments and keeping customers updated.

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Preparing and sending quotes using information provided by the owner.

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Following up outstanding quotes and recording customer responses.

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Preparing invoices and following up outstanding payments.

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Creating and updating customer records and jobs in ServiceM8.

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Liaising with suppliers about pricing, orders, stock and deliveries.

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About you

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Has at least two years of administration experience.

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Is organised, proactive and comfortable working independently.

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Has a friendly phone manner and robust written communication skills.

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Can prioritise tasks and follow them through to completion.

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Is confident using email, Excel and online business systems.

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Has experience with ServiceM8, or is comfortable learning it.

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Has a reliable computer, internet connection and a quiet workspace.

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Handles customer and business information confidentially.

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About us

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JRS Air is a small, family-owned air conditioning business servicing the Illawarra.

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Work from home.

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Two days per week, with days and hours to be discussed.

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A supportive, small family business.

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Varied work and direct communication with the owner.

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📌 Administration Assistant - Work From Home (Townsville)
🏢 JRS Air
📍 Townsville